DocuWare > Case Studies > Jaya Apparel Group: Designed for Success

Jaya Apparel Group: Designed for Success

Customer Company Size

Mid-size Company

Region

America

Country

United States

Product

DocuWare
Kodak i1320
Kodak i1440

Tech Stack

EDI transmissions
AS/400 based ERP system

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Cost Savings
Customer Satisfaction

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Apparel

Applicable Functions

Sales & Marketing

Use Cases

Inventory Management
Supply Chain Visibility

Services

System Integration
Software Design & Engineering Services

About The Customer

Jaya Apparel Group is a designer and manufacturer of clothing for high-end boutiques and large department stores ranging from Walmart to Saks 5 Avenue. A midsized player in the fashion world, the company employs 200 designers, sales reps and customer service agents working mainly from Los Angeles and a smaller satellite office in New York. The company contracts to have the goods manufactured overseas in China, Korea and Vietnam. Jaya Apparel Group’s large department store customers use Electronic Data Interchange or EDI transmissions to place and amend orders. The company was able to process the orders electronically but had no way to store and manage the information other than printing it out and filing it in banker’s boxes.

The Challenge

Jaya Apparel Group, a designer and manufacturer of clothing for high-end boutiques and large department stores, was facing several challenges. The company was able to process orders electronically but had no way to store and manage the information other than printing it out and filing it in banker’s boxes. This paper intense process meant that important information contained on documents such as customer PO’s, pick tickets, bills of lading, invoices, shipping tallies was difficult to retrieve. Researching receivable payment discrepancies was a complex process that was often so cumbersome that the company was unable to refute customer claims. The company needed an electronic document management system to improve their workflow by routing documents through a multi-step process, without using email. The solution needed to integrate with their AS/400 based ERP system and be able to automatically index and archive EDI transmissions, as well as serve as an archive for hand-written documents which would be scanned and imported.

The Solution

After evaluating several systems, DocuWare was implemented along with two scanners, the Kodak i1320 and i1440. The company’s existing Toshiba and Xerox MFPs also became part of the solution. Paper-based workflows were examined and digital processes created. Jaya Apparel Group worked with their Authorized DocuWare Partner to conduct internal surveys to identify the opportunities to capture paper and digital documents, as well as e-mail and move the company to more efficient business processes. Today, EDI information is automatically indexed and stored in DocuWare. Handwritten information such as customer PO’s from their 800 boutique customers are manually indexed serving as a permanent record for which orders were placed. The almost instantaneous access to order information for both the customer service department and accounting department offsets the time spent on manual indexing. Jaya Apparel Group outsourced the scanning and indexing of two years of customer orders, in order to resolve outstanding short payment claims they may still collect on.

Operational Impact