Jaya Apparel Group：为成功而设计
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- DocuWare
- Kodak i1320
- Kodak i1440
技术栈
- EDI transmissions
- AS/400 based ERP system
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 服装
适用功能
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
关于客户
Jaya Apparel Group 是一家服装设计和制造商，为沃尔玛、Saks 5 Avenue 等高端精品店和大型百货公司设计服装。作为时尚界的中型企业，该公司拥有 200 名设计师、销售代表和客户服务代理，主要在洛杉矶工作，并在纽约设有一个较小的卫星办公室。该公司签订合同，在中国、韩国和越南生产这些商品。Jaya Apparel Group 的大型百货公司客户使用电子数据交换或 EDI 传输来下订单和修改订单。该公司能够以电子方式处理订单，但除了将信息打印出来并归档到银行柜子中之外，没有其他方式来存储和管理信息。
挑战
Jaya Apparel Group 是一家为高端精品店和大型百货公司设计并制造服装的公司，它面临着多项挑战。该公司能够以电子方式处理订单，但除了将信息打印出来并归档到银行文件箱中之外，没有其他方式来存储和管理信息。这种纸质流程意味着，客户采购订单、提货单、提货单、发票、装运清单等文件中包含的重要信息难以检索。调查应收付款差异是一个复杂的过程，通常非常繁琐，以至于公司无法反驳客户索赔。该公司需要一个电子文档管理系统来改进其工作流程，通过多步骤流程传送文档，而无需使用电子邮件。该解决方案需要与其基于 AS/400 的 ERP 系统集成，并能够自动索引和归档 EDI 传输，以及作为将要扫描和导入的手写文档的存档。
解决方案
在评估了多个系统后，公司实施了 DocuWare 以及两台扫描仪，即 Kodak i1320 和 i1440。公司现有的 Toshiba 和 Xerox MFP 也成为解决方案的一部分。公司检查了纸质工作流程，并创建了数字流程。Jaya Apparel Group 与其授权 DocuWare 合作伙伴合作开展内部调查，以确定捕获纸质和数字文档以及电子邮件的机会，并使公司转向更高效的业务流程。如今，EDI 信息会自动编入索引并存储在 DocuWare 中。他们 800 家精品店客户的客户采购单等手写信息被手动编入索引，作为下订单的永久记录。客户服务部门和会计部门几乎可以即时访问订单信息，从而抵消了手动编入索引所花费的时间。Jaya Apparel Group 将两年的客户订单的扫描和编入索引外包出去，以解决他们可能仍在追讨的未结短付款索赔。
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