Technology Category
- Networks & Connectivity - 5G
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Telecommunications
- Transportation
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Last Mile Delivery
- Real-Time Location System (RTLS)
Services
- System Integration
About The Customer
JungleWorks is a Seattle-based company that powers the need of on-demand set-up through its suite of products. These products include Tookan, Yelo, Fugu, Flightmap, Kato, and Bulbul, all designed to streamline operations for entrepreneurs and enterprises aiming to provide an omnichannel experience to their customers. One of their key offerings, Tookan, is a delivery management software toolkit that helps businesses manage dispatch operations, logistics, customer communications, order tracking, billing, and appointment booking on a centralized platform. Jungleworks' mission is to engineer and maximize mobile ROI.
The Challenge
Jungleworks, a company that provides a suite of products for on-demand businesses, was facing a significant challenge with its route planning software, Tookan. The company had initially partnered with an SMS communication platform to facilitate easy connection between consumers and drivers. However, this platform was plagued with an unacceptable level of message delivery failures, which was detrimental to the user experience and the overall efficiency of the service. Jungleworks needed a reliable communication solution that could ensure seamless, real-time communications across the entire customer journey, including order notifications, driver notifications, delivery updates, and invoice confirmations.
The Solution
Jungleworks turned to Plivo for a solution. Plivo’s programmable SMS API was integrated into Jungleworks' Tookan software, enabling real-time communications across the entire customer journey. This included order notifications, driver notifications, delivery updates, and invoice confirmations. Plivo’s high reliability and coverage over both IP and carrier networks in the markets that were most applicable to Jungleworks made it an ideal choice. The integration required minimal development effort from Jungleworks' team. Plivo’s network quality was top-notch, with deliverability increasing by as much as 9% compared to the previous provider. Additionally, Plivo was able to navigate the complex telecoms infrastructure on Jungleworks' behalf, making it easier for Jungleworks to expand into new markets.
Operational Impact
Quantitative Benefit
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