Keeping Pets Healthy & Happy at PetSmart
Customer Company Size
Large Corporate
Region
- America
Country
- United States
- Canada
- Puerto Rico
Product
- Blue Yonder’s space planning solution
- Blue Yonder’s floor planning solution
- Blue Yonder’s assortment management solution
Tech Stack
- Real-time data analytics
- Inventory management system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Retail
Applicable Functions
- Sales & Marketing
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
PetSmart, Inc. is the largest specialty pet retailer and the leading provider of competitively priced pet food, products, and services designed to keep pets, and their owners, happy and healthy. The company operates more than 1,600 stores and employs 55,000 associates in the United States, Puerto Rico, and Canada. In addition to its physical stores, PetSmart also has a thriving online business. The company offers a wide variety of proprietary and branded products and has partnered with Banfield Pet Hospital to provide in-store veterinary services. It also operates more than 200 PetsHotel® dog and cat boarding facilities.
The Challenge
PetSmart, Inc., the largest specialty pet retailer in the United States, Puerto Rico, and Canada, faced a significant challenge in keeping the best assortments of products stocked and effectively displayed on store shelves to meet evolving customer needs. This challenge was particularly acute given the company's extensive network of more than 1,600 stores and a thriving online business. PetSmart's customer needs continue to evolve, making family-friendly localized assortments and space planning difficult to maintain across its stores. Furthermore, the company previously lacked visibility to customer demand across its stores and online operations, making strategic planning difficult. A continued focus on efficiency was also critical for offering competitively priced products and services.
The Solution
To address these challenges, PetSmart turned to Blue Yonder’s space planning, floor planning, and assortment management solutions. These solutions provide PetSmart with real-time visibility for all parties involved in providing top-quality pet care, including the ability to adapt quickly to changes in customer demand. Through Blue Yonder’s space planning solution, PetSmart has the flexibility to match store merchandising to shoppers’ needs, creating pet-friendly retail stores with intuitive, easy-to-shop layouts. Additionally, since many pet parents’ shopping journeys cross multiple channels, PetSmart relies on Blue Yonder’s enterprise planning solution to gain market intelligence, giving them more visibility and control over inventory. The automated planning and planogram generation make operations more efficient and effective.
Operational Impact
Quantitative Benefit
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