Kiwi.com Enhances IT Infrastructure with Okta for Secure and Efficient Identity Management
Customer Company Size
Large Corporate
Country
- Czech Republic
Product
- Okta Universal Directory
- Okta Single Sign-On
- Okta Multi-Factor Authentication
- Okta Lifecycle Management
- Okta API Access Management
Tech Stack
- SaaS
- Cloud-based apps
- VPN
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Kiwi.com is a travel-tech company that specializes in offering flexible travel options through its Virtual Interlining algorithm. Founded over seven years ago, Kiwi.com allows travelers to build consolidated travel plans across various modes of transport, including airlines, buses, and trains. The company has experienced rapid growth, expanding its workforce to over 3,000 employees and establishing customer service centers worldwide. Kiwi.com is known for its innovative approach to travel booking, providing services that connect different transport modes and offering guarantees for missed connections. The company's mission is to connect people globally, enabling them to travel from any point A to any point B. As a large corporate entity, Kiwi.com supports millions of users and billions of searches, necessitating a robust and scalable IT infrastructure to manage its operations effectively.
The Challenge
Kiwi.com faced significant challenges as it grew from a start-up to a large corporation. The company's IT infrastructure, initially designed for a smaller scale, became inadequate for managing over 3,200 active international users. The lack of a single point of truth for identity management led to provisioning and productivity challenges, limited visibility into company systems, and weakened security. The existing infrastructure required extra overhead to manage, and the manual processes for provisioning and deprovisioning users were time-consuming and posed security risks. Without an automated workflow, employees experienced delays in accessing necessary tools, affecting productivity. The company needed a consolidated identity infrastructure to effectively manage user access and provisioning.
The Solution
To address its challenges, Kiwi.com partnered with Okta to implement a comprehensive identity management solution. The company migrated its employees into Okta Universal Directory and added Single Sign-On to enhance security and simplify user experience. Multi-Factor Authentication was deployed to strengthen security further, and HR was established as a master to automate app provisioning and deprovisioning based on role changes. Okta's platform provided Kiwi.com with a consolidated view of its systems, enabling better decision-making and increased employee productivity. The integration of Okta's products, including Lifecycle Management and API Access Management, allowed Kiwi.com to streamline its operations and reduce IT workload. The company also implemented IP restrictions and incorporated YubiKeys for secure access management, enhancing security for its global workforce.
Operational Impact
Quantitative Benefit
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