KPN automates contract archival and management with ProcessMaker IDP
Customer Company Size
Large Corporate
Region
- Europe
Country
- Netherlands
Product
- ProcessMaker IDP
Tech Stack
- Optical Character Recognition (OCR)
- Post-OCR metadata extraction
- Low-code technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Analytics & Modeling - Machine Learning
Applicable Industries
- Telecommunications
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
KPN is a leading landline and mobile telecommunications company that services over 30 million mobile subscribers across Europe. The company has a broad product portfolio and a far-reaching presence. It has also undergone various mergers and acquisitions. With such a large volume of contracts to maintain, KPN needed a solution to store agreements in a central contract repository. The company chose ProcessMaker IDP for this task.
The Challenge
KPN, a leading telecom company in Europe, was struggling with the management of a large volume of contracts. The contracts were stored in back-office filing cabinets or on hard-to-navigate shared drives. This disorganized storage system made it difficult and time-consuming to find the most up-to-date contract when needed. The challenge was to eliminate the disorganized storage system and create a central contract repository.
The Solution
KPN decided to fully digitize sales contract management and create a central contract repository. The company migrated six different environments to ProcessMaker IDP, creating a single and complete view of all sales contracts. To improve data quality, KPN integrated ProcessMaker IDP’s machine learning tools, including intelligent Optical Character Recognition (OCR) and Post-OCR metadata extraction features. This automation helped reduce manual work, time constraints, and data-entry errors. ProcessMaker IDP’s algorithms were used to extract contract start and end dates, providing a solid foundation to implement contract retention management. The platform's low-code technology made it easy for everyone on the team to tap into machine learning and artificial intelligence tools.
Operational Impact
Quantitative Benefit
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