ProcessMaker > Case Studies > Land Administration and Management Program (LAMP) Jamaican Government

Land Administration and Management Program (LAMP) Jamaican Government

Customer Company Size

Large Corporate

Region

America

Country

Jamaica

Product

ProcessMaker

Tech Stack

Business Process Management

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction
Waste Reduction

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring
Asset Lifecycle Management

Services

System Integration
Software Design & Engineering Services

About The Customer

The customer in this case study is the Jamaican Government, specifically the department of Land Administration. This department is responsible for managing how land title rights are transferred from the deceased to their beneficiaries. This is a sensitive process which can be the target of fraud and as such it is lengthy and requires a high volume of information and verifiable legal paperwork. Before implementing ProcessMaker’s Business Process Management solution, these applications were being carried out on paper and required many forms, photocopies, and notarizations to be submitted. Once submitted, these cases were very difficult to track and were often misplaced. In other scenarios, the information submitted in the applications was incorrect or incomplete and would require that the applicant begin the process again.

The Challenge

The Jamaican government’s department of Land Administration was tasked with managing how land title rights are transferred from the deceased to their beneficiaries. The process was paper-based and required many forms, photocopies, and notarizations to be submitted. Once submitted, these cases were very difficult to track and were often misplaced. In other scenarios, the information submitted in the applications was incorrect or incomplete and would require that the applicant begin the process again. As the volume of physical client files increased, the requirements for physical storage space for the files was becoming difficult to manage. The amount of time spent processing paper documents for approval increased the overall lifecycle time of the application.

The Solution

GeoLand Title Ltd integrated the various modules of the Jamaican Land Title Process into a single automated process using ProcessMaker as a BPM solution. This now allows for individual client files to be created and tracked from start to finish. The Client Prospecting Process assists the client in starting an application which goes through various assessment stages in order to check eligibility of applications. ProcessMaker Dynaforms contain mandatory fields and data validation, ensuring that the information entered is correct and complete. The Land Title Application Process creates output documents relating to the application which contain information entered in the previous process. These can then be notarized according to the established land regularization Titling Laws in Jamaica. The Surveying Process takes information from the application and issues it to survey teams in the field for the preparation of a land survey. The land survey verifies the physical attributes of the land that is being claimed. Once the land in question has been verified, the application passes to its final stage of internal verification and then final approval.

Operational Impact

Increased efficiency and transparency thanks to full ProcessMaker automation via case management, making the tracking of customer applications simple and therefore shortening the lifecycle of the application.
Improved customer service since records are electronically searchable meaning that the user spends less time searching paper files for a client’s request.
Enhanced collaboration due to having an electronic system with email integration, this makes for easy access and deployment of services to any region of Jamaica.
Decreased physical storage space now that paper is not used.
Reduced wait and processing time for the end client due to the improvement of efficiency.