Blueprint Software Systems > Case Studies > Large Telecom Provider, Blueprint, and Microsoft Power Automate Accelerate Bot Migration Time to Help Drive Connectivity & Innovation to Their Clients

Large Telecom Provider, Blueprint, and Microsoft Power Automate Accelerate Bot Migration Time to Help Drive Connectivity & Innovation to Their Clients

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

Microsoft Power Automate
Blueprint
Automation Anywhere

Tech Stack

Robotic Process Automation (RPA)
Digital Blueprints
Common Object Model (COM)

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements
Digital Expertise

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization
Digital Twin

Services

System Integration
Software Design & Engineering Services

About The Customer

The customer is one of the largest telecommunications providers in the United States. They have been a customer since 2001 and have over 230,000 employees. As part of their digital transformation strategy, they implemented Robotic Process Automation (RPA) to automate many business tasks. This strategy was aimed at realizing increased efficiency, quality, and cost savings that automation delivers. However, they were dissatisfied with the RPA vendor they initially chose to implement automation due to underwhelming ROI, the high degree of technical skill needed to navigate the platform, and the sub-optimal quality of automations.

The Challenge

The customer, a large telecommunications provider in the United States, had implemented Robotic Process Automation (RPA) to automate many business tasks and drive their digital transformation. However, they were dissatisfied with the RPA vendor they initially chose due to underwhelming ROI, the high degree of technical skill needed to navigate the platform, and the sub-optimal quality of automations that kept experiencing break-fix cycles. They considered Microsoft Power Automate as an ideal alternative that could address all their challenges. However, switching to Microsoft Power Automate meant that they had to rebuild each of their thousands of bots from scratch, a prospect so time-consuming and expensive that it was difficult to justify.

The Solution

To execute their large-scale migration, the telecom provider enlisted the help of Blueprint, a leading provider of digital process discovery, design, and management solutions. Blueprint boasts the only RPA platform migration solution available that accelerates migrations by 3x and reduces costs by 75%. In one of the largest RPA platform migrations ever, Blueprint ingested over 15,000 existing bots and automatically converted them into Digital Blueprints. Once in Blueprint, those automated processes could be further optimized and connected to overlooked dependencies, creating a digital twin that evolves as the automation evolves. Due to Blueprint’s Common Object Model (COM), those automated processes were then automatically synced with Microsoft Power Automate with only fit and finish actions required, positioning them for even greater scale and ROI that the Microsoft Power Platform offers.

Operational Impact

The telecom provider is migrating over 15,000 bots, where 70% of the automated processes – such as Excel and web commands – require no adjustments and can be mapped directly into Microsoft Power Automate.
With Blueprint, the telecom company has been able to migrate its digital workforce into Microsoft Power Automate 75% faster and at a vastly reduced cost.
What would have taken them years and millions of dollars to accomplish, they have been able to achieve in a matter of weeks and at a fraction of what they were originally expecting to invest.

Quantitative Benefit

70% of the automated processes require no adjustments and can be mapped directly into Microsoft Power Automate.
Migration process is 75% faster with Blueprint.
Cost of migration is significantly reduced.