Leading Global Law Firm Assures Access to Information and Clients with nGenius Solution
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGenius Solution
Tech Stack
- Cisco Integrated Services Router (ISR)
- nGenius Integrated Agent for Cisco ISR
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Remote Asset Management
- Cybersecurity
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The customer is a leading global law firm with over 3,000 legal professionals on staff, comprised of nearly 1,300 lawyers, and other legal specialists including patent agents, employee benefits advisors, regulatory scientists, and other specialists. These professionals serve clients from 23 offices across the globe. The firm provides comprehensive transactional, litigation, labor and employment, regulatory, and intellectual property legal services to clients across all major industries. The firm has earned the trust, confidence, and respect of some of the largest corporations in the world, including more than half of the Fortune 100 companies. The company not only retains its customers – more than 2,000 clients have been with the firm for over five years – it also attracts approximately 2,000 new clients and 20,000 new projects each year. In addition, the firm spends more than 90,000 hours on pro bono representations, at a value of tens of millions of dollars.
The Challenge
The law firm, with its global presence and over 3,000 legal professionals, needed to maintain application and business service visibility across its geographically dispersed network. This included two data centers, 23 remote offices, and over 3,000 corporate users. The firm required fast, reliable access to information and clients on a 24/7 worldwide basis. They also needed to deploy a single, unified service management solution that captures, stores, retrieves, and analyzes network, application, and service delivery data. The firm's success was based on its ability to help clients consistently meet their legal and business objectives on a timely and cost-effective basis. Therefore, speed and uptime were critical to keeping clients happy and the staff fully productive. The firm also utilized several applications that assist in the storage, retrieval, and management of litigation materials. Information had to be readily available across the firm through the Internet, the corporate intranet, a networked litigation support system, and computerized databases of firm documents, library resources, and business intelligence systems.
The Solution
The firm first purchased the nGenius solution in 2006. They started with a limited deployment to monitor the two data centers and quickly expanded coverage to several of the larger offices. They added the nGenius Integrated Agent for Cisco ISR software at the remaining smaller remote offices to provide end-to-end visibility of the global network, which assures business service continuity and optimal user experience across the entire firm. The nGenius Integrated Agent software is installed in Cisco ISR service modules. The nGenius Integrated Agent transforms a Cisco ISR into fully integrated NetScout Intelligent Data Sources that enables real-time deep packet analysis capabilities for the nGenius solution. The nGenius Integrated Agent seamlessly integrates with the nGenius solution and requires a minimal learning curve for operators. The network team uses the nGenius solution for a wide variety of management tasks, including effectively assuring the end-to-end performance of applications and services, accelerating problem diagnosis and troubleshooting, proactively monitoring service delivery instead of reacting to issues, and trending and planning for changes in capacity and usage.
Operational Impact
Quantitative Benefit
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