领先的全球律师事务所利用 nGenius 解决方案确保信息和客户访问
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGenius Solution
技术栈
- Cisco Integrated Services Router (ISR)
- nGenius Integrated Agent for Cisco ISR
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 远程协作
- 远程资产管理
- 网络安全
服务
- 系统集成
- 软件设计与工程服务
关于客户
客户是一家全球领先的律师事务所，拥有 3,000 多名法律专业人员，包括近 1,300 名律师，以及其他法律专家，包括专利代理人、员工福利顾问、监管科学家和其他专家。这些专业人员在全球 23 个办事处为客户提供服务。该公司为所有主要行业的客户提供全面的交易、诉讼、劳动和就业、监管和知识产权法律服务。该公司赢得了世界上一些最大公司的信任、信心和尊重，其中包括超过一半的财富 100 强公司。该公司不仅留住了客户——超过 2,000 名客户与该公司合作超过五年——它还每年吸引大约 2,000 名新客户和 20,000 个新项目。此外，该公司在无偿代理上花费了超过 90,000 小时，价值数千万美元。
挑战
该律师事务所业务遍布全球，拥有 3,000 多名法律专业人员，需要在其地理分散的网络中保持应用程序和业务服务的可见性。这包括两个数据中心、23 个远程办公室和 3,000 多名企业用户。该公司需要在全球范围内全天候快速、可靠地访问信息和客户。他们还需要部署一个统一的服务管理解决方案，以捕获、存储、检索和分析网络、应用程序和服务交付数据。该公司的成功基于其能够及时且经济高效地帮助客户始终如一地实现其法律和业务目标。因此，速度和正常运行时间对于保持客户满意度和员工充分工作至关重要。该公司还利用了几个应用程序来帮助存储、检索和管理诉讼材料。信息必须通过互联网、公司内联网、网络诉讼支持系统以及公司文件、图书馆资源和商业智能系统的计算机化数据库在整个公司内随时可用。
解决方案
该公司于 2006 年首次购买了 nGenius 解决方案。他们从有限的部署开始，以监控两个数据中心，并迅速将覆盖范围扩大到几个较大的办事处。他们在其余较小的远程办事处添加了 nGenius Integrated Agent for Cisco ISR 软件，以提供全球网络的端到端可视性，从而确保整个公司的业务服务连续性和最佳用户体验。nGenius Integrated Agent 软件安装在 Cisco ISR 服务模块中。nGenius Integrated Agent 将 Cisco ISR 转换为完全集成的 NetScout Intelligent Data Sources，为 nGenius 解决方案提供实时深度数据包分析功能。nGenius Integrated Agent 与 nGenius 解决方案无缝集成，对操作员的要求极低。网络团队使用 nGenius 解决方案执行各种管理任务，包括有效地确保应用程序和服务的端到端性能、加速问题诊断和故障排除、主动监控服务交付而不是对问题做出反应，以及对容量和使用情况的变化进行趋势分析和规划。
运营影响
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