Leeds Building Society strengthens financial services with Dynatrace
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Dynatrace
Tech Stack
- AIOps
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Root Cause Analysis & Diagnosis
Services
- System Integration
About The Customer
Leeds Building Society is a leading provider of savings accounts and mortgages in the United Kingdom. As a mutual society, it exists solely to serve the interests of its members. This means it needs to provide stable and reliable access to the services that customers rely on to invest in their future. The building society's previous strategy for monitoring its IT environment was no longer fit for purpose. It was overly manual and relied on multiple tools that failed to provide its operations team with clear insight into the cause of service issues. This made it difficult to resolve problems before they impacted customers.
The Challenge
Leeds Building Society, a leading UK provider of savings accounts and mortgages, was facing challenges with its IT environment monitoring strategy. The existing strategy was outdated, overly manual, and relied on multiple tools that failed to provide clear insights into the cause of service issues. This made it difficult for the operations team to resolve problems before they impacted customers. The building society needed a modern observability solution that supported a unified monitoring strategy across its multigenerational stack, which included purpose-built data centres, third-party services, and cloud applications.
The Solution
Leeds Building Society selected Dynatrace as their solution. Dynatrace provided immediate value and required less configuration compared to other solutions. With AIOps-powered insights from Dynatrace, the building society’s service operations teams could get precise answers about the source and cause of any issues before they interrupted services. They could even see the exact number of users affected. This allowed them to make more informed decisions about how to manage service issues. Dynatrace also helped Leeds Building Society reduce the number of incidents impacting customer and colleague experiences by identifying problems as they emerged. When problems did occur, Mean Time To Resolution (MTTR) was reduced by as much as five hours in some cases.
Operational Impact
Quantitative Benefit
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