利兹建筑协会利用 Dynatrace 加强金融服务
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- Dynatrace
技术栈
- AIOps
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 根因分析与诊断
服务
- 系统集成
关于客户
利兹建筑协会是英国领先的储蓄账户和抵押贷款提供商。作为一个互助协会，它的存在完全是为了服务其成员的利益。这意味着它需要提供稳定可靠的服务，客户可以依靠这些服务投资未来。该建筑协会以前的 IT 环境监控策略已不再适用。它过于手动，依赖多种工具，无法让运营团队清楚地了解服务问题的原因。这使得在问题影响客户之前解决问题变得困难。
挑战
英国领先的储蓄账户和抵押贷款提供商利兹建筑协会 (Leeds Building Society) 的 IT 环境监控策略面临挑战。现有策略过时、过于手动，并且依赖于多种工具，无法提供对服务问题原因的清晰洞察。这使得运营团队难以在问题影响客户之前解决问题。该建筑协会需要一种现代化的可观察性解决方案，以支持其多代堆栈的统一监控策略，其中包括专用数据中心、第三方服务和云应用程序。
解决方案
利兹建筑协会选择 Dynatrace 作为其解决方案。与其他解决方案相比，Dynatrace 提供了即时价值，并且所需的配置更少。借助 Dynatrace 提供的 AIOps 洞察，建筑协会的服务运营团队可以在中断服务之前获得有关任何问题来源和原因的准确答案。他们甚至可以看到受影响用户的确切数量。这使他们能够就如何管理服务问题做出更明智的决策。Dynatrace 还帮助利兹建筑协会通过在问题出现时识别问题来减少影响客户和同事体验的事件数量。当问题确实发生时，在某些情况下，平均解决时间 (MTTR) 减少了多达五个小时。
运营影响
数量效益
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