LGC Hospitality
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- DocuWare Cloud
Tech Stack
- Cloud Computing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Cost Savings
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Professional Service
Applicable Functions
- Human Resources
Use Cases
- Remote Collaboration
- Regulatory Compliance Monitoring
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Established in 2003, LGC Hospitality is a leading hospitality staffing company with over 26 offices across the USA. They help hotels, corporate dining companies, country clubs, hospital food services, special events centers, stadiums, caterers, schools and others to fill hospitality, hotel and restaurant positions. LGC provides temporary, temporary-to-hire, and career options at a variety of venues. Their mission is to ensure a positive experience for both candidates and clients by going above and beyond the expectations they have of staffing firms. LGC strives to make quality placements as a result of long-standing client and candidate relationships built on trust and honesty.
The Challenge
LGC Hospitality, a leading hospitality staffing company, was facing challenges with their paper-based application and on-boarding process. The company processes paperwork for over 50,000 applicants a year and issues W2 forms for over 24,000 employees. Each employee had to fill out a 54-page application plus additional paperwork to set up payroll. The application was long and asked for the same information in several locations which candidates found frustrating. LGC staff had to spend a lot of time reviewing applications just to make sure every field was filled in and that every page had been signed. It was also very difficult managing, storing, and sharing this information internally, in addition to pulling information for audits.
The Solution
LGC Hospitality implemented DocuWare Cloud to digitize and streamline their on-boarding workflow. The application and on-boarding process is now done through DocuWare via one online web form that contains fields from all their forms such as: Form W4 – Employee's Withholding Allowance Certificate, Form I9 – Employment Eligibility Verification, Direct Deposit, Emergency Contact Information, and others. The web form avoids redundant data entry by only asking for each piece of information one time and ensuring completeness by making some fields required. Once the information is entered and the web form has been signed, the data is used to create separate documents that are automatically stored in DocuWare. To simplify searches, branch offices and the corporate office each have their own filing cabinet, however, area and corporate managers have access to multiple cabinets.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
SET Creative Ditches Google Vault for Datto Backupify
When Kienholz first started at SET, the staff was using Microsoft Outlook for email with no form of data backup. It became apparent that something needed to change as the staff was often burdened with trying to recover emails from departed employees. Kienholz transitioned the team to Google’s Gmail and implemented Google Vault for backup purposes. While SET employees quickly adjusted to Gmail, which many use for personal email, the same could not be said for Google Vault. “Unlike most Google products, Vault was not user friendly at all. It’s very hard to search for items. We never really figured out how to do a restore either,” explained Kienholz. Due to SET’s work with high-profile brands, projects often go through many rounds of revisions right down to the eleventh hour. This means that every bit of information - especially data living in project managers’ emails - is crucial to delivering clients a polished design at deadline.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Arctic Wolf Envelops Teamworks with 24x7 Cybersecurity Protection and Comprehensive Visibility
Teamworks, a leading athlete engagement platform, faced rising cyberthreats and needed enhanced visibility into its network, servers, and laptops. With software developers connecting from all over the world, the company sought to improve its security posture and position itself for future growth. The company had a secure platform but recognized the need for a more proactive solution to identify gaps within its technology infrastructure. Data exfiltration and malicious access were top concerns, prompting the need for a comprehensive security upgrade.
Case Study
Sawback IT and Datto Save Client From a Costly Mistake
Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.
Case Study
Opal Helps Customers Shine Thanks to Datto
SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.
Case Study
Pipeline Insight Case Study: YARCDATA
YarcData faced challenges in determining the conversion rates of prospects into customers through various marketing efforts and identifying the source of its leads. They wanted to know the percentage of opportunities in the sales pipeline that came from different marketing events, web downloads, or self-sourced sales opportunities. Additionally, they needed the ability to drill down into the data to guide where to allocate more marketing dollars based on the success of previous efforts. Previously, YarcData relied heavily on spreadsheets and Salesforce.com reports, which made it difficult to extract the exact information they needed. This reliance on spreadsheets represented about 70% of their data presentation.
