Lohmiller & Company/Carrier West Improves Workflow with DocuWare
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- DocuWare
Tech Stack
- Email Communications
- Digital Storage System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Collaboration
- Condition Monitoring
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Lohmiller & Company/Carrier West is the largest independent HVAC solutions provider in Colorado, USA. Established in 1991, the company provides top-quality equipment brands, parts, and supplies to over 5,000 customers who serve the HVAC needs of the residential and business communities throughout the region. With 200 employees and four locations, the company has been recognized with Regional and National Best Workplace Recognition honors. The company is committed to providing comfort to the community and improving people's lives. It has been successful in winning the hearts and minds of employees by introducing advanced technology to achieve exemplary engagement.
The Challenge
Lohmiller & Company/Carrier West, a Denver-based HVAC solutions provider, was heavily reliant on paper documents and email communications for its operations. The company had large amounts of paper documents stored in file cabinets, taking up office space and making document retrieval time-consuming. The company also faced challenges with task-oriented requests being overlooked in the sea of electronic information. The company had previously lost an internal electronic storage system due to a virus infection, which made them reluctant to let go of paper files.
The Solution
Lohmiller & Company/Carrier West introduced DocuWare in 2018 as a digital storage system to reduce paper usage. The company quickly recognized that DocuWare also improved workflow and efficiency. DocuWare workflows allowed the use of task notifications with embedded reminders, which helped managers to open and act on them. It also provided an audit trail of what requests were sent to whom and when. This helped the company to alleviate emails as a tool for tasks, thereby increasing productivity. The company expanded its use of DocuWare to nine departments within three years of the initial install. DocuWare Forms are now used to kick off workflows that are part of daily operations. All of the workflows in place are designed to speed productivity and minimize follow-up.
Operational Impact
Quantitative Benefit
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