Loot Crate Streamlines Order Process with IoT Integration
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Consumer Goods
- E-Commerce
Applicable Functions
- Procurement
- Warehouse & Inventory Management
Use Cases
- Intelligent Packaging
- Inventory Management
Services
- System Integration
About The Customer
Loot Crate, founded in 2012, is a subscription box service that delivers monthly themed mystery crates to fans. By 2014, the company had grown to over 200,000 worldwide subscribers. In 2016, Loot Crate was ranked #1 on Inc’s list of the Fastest Growing Private Companies. The company operates two sites, Loot Vault and Sports Vault, which receive a high volume of online orders daily. The company uses Shopify Plus as their e-commerce platform and NetSuite ERP to manage orders. They also planned to incorporate a new warehouse management system, Snapfulfill, into their operations.
The Challenge
Loot Crate, a subscription box service, was facing a significant challenge in managing the high volume of online orders received daily on its Loot Vault and Sports Vault sites. The number of orders could range from 200 to 1,000 on a typical day and could surge to nearly 7,000 during the holiday season. The company was manually transferring orders and fulfillment information between their e-commerce storefronts, order management system, and warehouse management system. This process was not only time-consuming but also prone to errors and inconsistencies, leading to order fulfillment delays. The situation was particularly critical during the holiday shopping season. The company realized that the manual and ad hoc processes were not sustainable as the company grew. They needed an automated solution that could seamlessly integrate their e-commerce platform, Shopify Plus, their order management system, NetSuite ERP, and their new warehouse management system, Snapfulfill.
The Solution
Loot Crate decided to implement Celigo's Shopify–NetSuite Integration App and the integrator.io iPaaS to automate the transfer of order and fulfillment information between their systems. The solution was chosen for its ease of implementation, user-friendly interface, and the ability to be managed in-house. The integration platform allowed Loot Crate to make changes to workflow logic themselves, reducing the implementation time from three to four days to just an hour. The solution was also scalable, allowing the company to increase the concurrency limit to manage the high volume of orders during the holiday season. The integration of the Celigo solution with the company's e-commerce storefronts, ERP, and warehouse management systems automated data transfers and ensured consistent data formatting across the systems.
Operational Impact
Quantitative Benefit
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