Magna Legal Services' Bespoke Jury Research Tool Powered by Plivo APIs
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Acoustic Sensors
Applicable Industries
- Telecommunications
Applicable Functions
- Product Research & Development
- Quality Assurance
Use Cases
- Speech Recognition
- Time Sensitive Networking
Services
- System Integration
- Testing & Certification
About The Customer
Magna Legal Services is a nationwide, end-to-end litigation support services provider based in Philadelphia. Founded in 2007, the company has a mission to deliver high-quality, reliable, and responsive legal support, providing strategic advantages to clients at every stage of the litigation cycle. Magna offers a full suite of discovery and trial services to law firms, corporations, and governmental agencies across the US. They also offer an innovative platform for virtual jury research, JuryConfirm. The company's in-depth research sessions, which test out cases before they go to trial, are a unique offering in the legal services industry.
The Challenge
Magna Legal Services, a nationwide litigation support services provider, offers an innovative platform for virtual jury research, JuryConfirm. The company's vision was to make jury research sessions more efficient by leveraging the virtual world without losing the richness of an in-person session. However, they faced a significant challenge with their existing platform. Their in-depth research sessions, which could last from 4.5 to nearly 8 hours, were being interrupted by call time limits, disrupting the customer experience. The company was also experiencing intermittent issues with the CPaaS platform, which required them to engage developers for fixes, taking time away from incremental improvement and innovation. They needed a solution that could provide high-quality, reliable audio conferencing capabilities, follow-the-speaker, bounce participants into various breakout rooms, and let them identify the source of background noise and selectively mute participants.
The Solution
Magna Legal Services turned to Plivo APIs to overcome their challenges. Plivo's voice API provided the high-quality, reliable audio conferencing capabilities that Magna needed. It allowed them to manage the complexity of their jury research sessions, which could include up to 120 participants through a conference bridge. Plivo's API also enabled them to bounce participants into various breakout rooms, identify the source of background noise, and selectively mute participants. In addition to Plivo Voice APIs, Magna also used the Plivo SMS API to connect with clients and participants. Participants could choose to receive automated messages reminding them of their upcoming sessions, and Magna could send SMS messages to off-screen mock jurors to encourage full engagement throughout the session. Plivo's secure phone conferencing gave Magna the peace of mind they needed when dealing with sensitive, protected data.
Operational Impact
Quantitative Benefit
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