Major Insurer Closes Cloud and Network Visibility Gaps with NETSCOUT Smart Data Approach
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- InfiniStreamNG™ hardware appliances
- vSTREAM™ virtual appliances
Tech Stack
- Microsoft Azure
- Cisco device environment
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The customer is a major insurance company that provides more than claims assistance to customers across the United States. The company is committed to individual member’s wellness by offering their subscribers access to customer care and critical care nursing teams, benefits coordinators, as well as treatment centers. The company’s available benefits services include Medical PPO, Health & Wellness, Dental, and Vision plans designed for government employees and their families. The company’s service delivery infrastructure includes headquarters and data center facilities, along with several Call Centers all designed to help the staff deliver safe, prompt coverage and treatment for their subscribers.
The Challenge
The insurance company was transitioning hosting of certain applications to a Microsoft Azure cloud platform. However, the Network Operations team discovered they had neither the required visibility into this new cloud environment, nor the means to effectively monitor it. This was of significant organizational concern, as Azure was going to be used to host some Web-based apps. The IT team’s issues with Azure were compounded by other longer-standing visibility gaps in the company’s network traffic, as well as application responsiveness concerns. Those gaps made it difficult for IT to establish functional baselines for application and network performance.
The Solution
The IT team leveraged the NETSCOUT nGeniusONE Service Assurance platform concurrently with the rollout of some of their key services to the Azure cloud. The IT team now has visibility into cloud performance and a solution for network and application service assurance, with nGeniusONE leveraging NETSCOUT smart data generated by InfiniStreamNG (ISNG) hardware appliances and Adaptive Service Intelligence (ASI) technology. The company installed ISNG appliances at its primary and disaster recovery data center facilities to provide the north-south traffic visibility they were lacking within data center operations environment. The company is gaining visibility into the Azure environment by deploying NETSCOUT vSTREAM virtual appliance technology into the Azure cloud platform to monitor their public-facing Web portal for patients and subscribers.
Operational Impact
Quantitative Benefit
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