NETSCOUT > Case Studies > Manufacturer Successfully Migrates to Edge Cloud Architecture with NETSCOUT

Manufacturer Successfully Migrates to Edge Cloud Architecture with NETSCOUT

Customer Company Size

Large Corporate

Region

America
Asia
Europe

Country

United States

Product

nGeniusONE Service Assurance platform
Arbor Edge Defense
nGeniusPULSE
InfiniStreamNG software
vSTREAM virtual appliances

Tech Stack

Microsoft Azure
Amazon Web Services
Equinix Co-location
SD-WAN
Network Function Virtualization (NFV)

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements
Digital Expertise

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing
Infrastructure as a Service (IaaS) - Hybrid Cloud
Infrastructure as a Service (IaaS) - Public Cloud

Applicable Industries

Electronics
Software

Applicable Functions

Discrete Manufacturing
Sales & Marketing
Business Operation

Services

Cloud Planning, Design & Implementation Services
Cybersecurity Services
Data Science Services

About The Customer

This US-based manufacturer of high-tech software has several development centers and dozens of sales offices globally. Their customers, some of the world’s largest, most demanding enterprises, government agencies and service provider organizations, depend on their 24 x 7 x 365 support services for maintaining production deployments of the manufacturer’s equipment. Availability for communicating among and between all these locations is critical, as new product development, sustaining engineering, training, sales & marketing, and customer service & support services are conducted out of many of these offices, and each function depends on immediate collaboration at any given time. Slowdowns or unavailability in voice, video or business data services are simply not an option, which is why they have been a long-time NETSCOUT® customer.

The Challenge

The manufacturer had more than a dozen development centers with varying levels of on-premise data center equipment. The company had deployed a common architecture at the time – hosting most of their core services, like e-mail, unified communications (UC), file sharing, authentication (i.e., Microsoft Active Directory), and customer resource management (CRM) – in the primary data center, with expensive Multi-Protocol Label Switching (MPLS) links supporting remote site access. However, this approach had an expensive total cost of ownership, required high touches to maintain, and needed IT professionals to help troubleshoot. The manufacturer needed greater agility in service changes than this deployment allowed them, and they knew IT transformations offered beneficial approaches with significant advantages. Over time, many of their core services had transitioned to cloud and virtual, including Microsoft Office 365 Software-as-a-Service (SaaS), Cisco WebEx collaboration services, SalesForce.com CRM, and ServiceNow service and support software. These new service rollouts were accessed via Internet links at the company’s remote offices.

The Solution

The IT staff implemented NETSCOUT solutions for visibility of their critical cloud and SaaS applications to assure both performance and security needs were met with the new architecture. They selected a combination of the following: nGeniusONE Service Assurance platform for real-time application and network performance, leveraging Adaptive Service Intelligence (ASI) technology in InfiniStreamNG (ISNG) software and vSTREAM virtual appliances, nGeniusPULSE is providing insight via nPoint active testing sensors into the IT ecosystem for availability, reliability, and performance of business services across the multi-cloud environment – from wherever users need access, even during off-business hours to get ahead of emerging issues, Arbor Edge Defense (AED) for security protection as the first line of defense against inbound DDOS and Incidents of Compromise as well as the last line by detecting and blocking outbound communications to known bad sites. To gain the most cost-effective and complete visibility into their multi-cloud environment, the IT team architected the following deployment strategy.

Operational Impact

The new architecture design is giving this manufacturer the freedom they need to deploy resources where it makes the most sense for their critical services and workloads, while significantly reducing their on-premise data center requirements and expenses.
The IT team is working closely with their third-party vendors around the world leveraging their NETSCOUT solutions for collaboration with visibility and evidence’ to meet their evolving needs and assist in troubleshooting when necessary to meet their agreed upon SLAs.
And as a result, with the service assurance and security management solutions they have deployed from NETSCOUT, they are realizing valuable, early returns on their investment in this cloud strategy.
The combination of these solutions enables the IT team to get ahead of, and to logically troubleshoot challenging, cross-domain issues, quickly and efficiently, to reduce the time to respond to performance and security issues.
By lowering mean-time-to-resolve (MTTR) complex issues, this manufacturer is reducing the impact on revenue and customer quality of experience while simultaneously avoiding time lost to vendor finger pointing and unproductive war room sessions.