Marcon International Streamlines Vessel Brokerage with DocuWare
Customer Company Size
SME
Region
- America
Country
- United States
Product
- DocuWare
Tech Stack
- Data Management System
- Email Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Marine & Shipping
Applicable Functions
- Sales & Marketing
- Business Operation
Services
- System Integration
- Training
About The Customer
Marcon International, Inc. is a marine vessel brokerage company that maintains an extensive document portfolio on 17,000 vessels and barges worldwide. The company specializes in transportation vessels including tugboats, barges, crew and supply vessels as well as ocean towing and smaller passenger ferries. Since 1981, Marcon has been providing valuation and consultation services to parties interested in buying, selling, chartering or leasing vessels or fleets. With vessels and owners often located in different geographical areas, clients rely on Marcon to keep a full vessel dossier at their fingertips. The company averages 40 sales a year, totaling 1,508 sales since it was founded. Marcon is a small business with a total of 10 employees.
The Challenge
Marcon International, a marine vessel brokerage company, specializes in transportation vessels including tugboats, barges, crew and supply vessels as well as ocean towing and smaller passenger ferries. The company maintains a vast amount of information about vessels worldwide. Although only about 3,000 vessels are available for rental or sales at a given point, Marcon actively tracks about 17,000 vessels and barges. Marcon also retains information on about 26,000 archived records for vessels that have gone off the grid. The company maintains a customer database of over 12,000 records and has three people dedicated to adding, updating and achieving this information. Due to the volume of information, Marcon always used an electronic data management system, which was a precursor of DocuWare.
The Solution
In 2017, Marcon installed DocuWare with the help of an assigned representative, responsible for coordination and training. Currently DocuWare stores about 790,000 records, including a variety of document types, from engineering drawings to photos to legal documents. Marcon integrated DocuWare with Outlook to make storing emails and attachments easier. The seamless integration allows Marcon to customize the storage dialogue and automatically capture up to 50 percent of the fields that have to be indexed for information search and retrieval. On an average week, Marcon processes and captures about 300 documents, and on some occasions up to 1,000 documents. DocuWare improved document indexing and searching. Employees can simply drag and drop a file from the Desktop into DocuWare, where it gets indexed. Index settings can be saved and applied to a group of documents.
Operational Impact
Quantitative Benefit
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