Marcon International 利用 DocuWare 简化船舶经纪流程
公司规模
SME
地区
- America
国家
- United States
产品
- DocuWare
技术栈
- Data Management System
- Email Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 海洋与航运
适用功能
- 销售与市场营销
- 商业运营
服务
- 系统集成
- 培训
关于客户
Marcon International, Inc. 是一家船舶经纪公司，拥有全球 17,000 艘船舶和驳船的大量文件组合。该公司专门从事运输船舶，包括拖船、驳船、船员和补给船以及远洋拖船和小型客运渡轮。自 1981 年以来，Marcon 一直为有意购买、出售、租赁或租用船舶或船队的各方提供估值和咨询服务。由于船舶和船东通常位于不同的地理区域，客户依靠 Marcon 随时掌握完整的船舶档案。该公司平均每年销售 40 艘，自成立以来共销售 1,508 艘。Marcon 是一家小型企业，共有 10 名员工。
挑战
Marcon International 是一家船舶经纪公司，专门从事运输船舶，包括拖船、驳船、船员和补给船以及远洋拖船和小型客运渡轮。该公司拥有大量有关全球船舶的信息。尽管在特定时间点只有大约 3,000 艘船舶可供租赁或出售，但 Marcon 积极跟踪大约 17,000 艘船舶和驳船。Marcon 还保留了大约 26,000 条已退出市场的船舶的存档记录信息。该公司维护着一个包含超过 12,000 条记录的客户数据库，并有三名人员专门负责添加、更新和获取这些信息。由于信息量巨大，Marcon 一直使用电子数据管理系统，这是 DocuWare 的前身。
解决方案
2017 年，Marcon 在指定代表的帮助下安装了 DocuWare，负责协调和培训。目前，DocuWare 存储了约 790,000 条记录，包括各种文档类型，从工程图到照片再到法律文件。Marcon 将 DocuWare 与 Outlook 集成，使存储电子邮件和附件更加容易。无缝集成使 Marcon 能够自定义存储对话框，并自动捕获多达 50% 的字段，这些字段必须编入索引才能进行信息搜索和检索。平均每周，Marcon 处理和捕获约 300 份文档，有时甚至多达 1,000 份文档。DocuWare 改进了文档索引和搜索。员工只需将文件从桌面拖放到 DocuWare 中，即可对其进行索引。索引设置可以保存并应用于一组文档。
运营影响
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