McDonald’s New Zealand Streamlines HR Processes with IoT Solution
Applicable Functions
- Human Resources
Use Cases
- Personnel Tracking & Monitoring
Services
- System Integration
About The Customer
McDonald’s New Zealand is a part of the global fast-food chain, McDonald’s. The first restaurant in New Zealand opened in 1976 in Porirua. Today, there are 152 McDonald’s restaurants across the country, serving approximately one million people every week. The company employs around 9,000 people nationwide. The human resources team, based in Auckland, is responsible for managing the daily people needs of the organization, providing HR support and guidance to individual franchisees and restaurant managers for a range of employment-focused procedures and protocols.
The Challenge
McDonald’s New Zealand, with its 152 restaurants across the country and approximately one million weekly visitors, faced a significant challenge in managing the human resources requirements of its 9,000 employees. The Auckland-based human resources (HR) team was tasked with providing HR support and guidance to individual franchisees and restaurant managers for a range of employment-focused procedures and protocols. The team needed to ensure consistency across different locations and keep up with changing legislation. The challenge was to find a solution that could simplify and streamline these processes, decrease reliance on the HR team, and increase employee confidence.
The Solution
McDonald’s New Zealand adopted Promapp’s cloud-based process management solution to address their HR challenges. Promapp offers a simple drill-down system incorporating processes, work instructions, and relevant documentation like forms and proforma letters. It also provides a central storeroom for all process-related information which is easy to search and navigate. For HR practitioners, it clearly lays out processes for employee management – from hiring staff to dealing with misconduct or breach of behavior, with the ability to attribute necessary documentation to each stage. Promapp allows all processes to be changed live, on the system itself, which is a significant benefit for situations like legislation change where applying an old version of a process may break the law. Each old version of the process is automatically stored in the change log along with the author’s name, date, and reason for change.
Operational Impact
Quantitative Benefit
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