适用功能
- 人力资源
用例
- 人员跟踪与监控
服务
- 系统集成
关于客户
新西兰麦当劳是全球快餐连锁店麦当劳的一部分。新西兰第一家餐厅于 1976 年在波里鲁阿开业。如今,全国有 152 家麦当劳餐厅,每周为大约 100 万人提供服务。该公司在全国拥有约 9,000 名员工。位于奥克兰的人力资源团队负责管理组织的日常人员需求,为个体特许经营商和餐厅经理提供人力资源支持和指导,以执行一系列以就业为中心的程序和协议。
挑战
麦当劳新西兰公司在全国拥有 152 家餐厅,每周约有 100 万名顾客,在管理 9,000 名员工的人力资源需求方面面临着重大挑战。位于奥克兰的人力资源 (HR) 团队的任务是为个体特许经营商和餐厅经理提供人力资源支持和指导,以执行一系列以就业为中心的程序和协议。该团队需要确保不同地点的一致性并跟上不断变化的立法。我们面临的挑战是找到一种解决方案来简化这些流程、减少对人力资源团队的依赖并提高员工信心。
解决方案
新西兰麦当劳采用 Promapp 基于云的流程管理解决方案来解决其人力资源挑战。 Promapp 提供了一个简单的深入系统,其中包含流程、工作说明以及相关文档(例如表格和形式信函)。它还为所有与流程相关的信息提供了一个中央储藏室,易于搜索和导航。对于人力资源从业者来说,它清楚地列出了员工管理流程——从招聘员工到处理不当行为或违规行为,并能够为每个阶段提供必要的文件。 Promapp 允许在系统本身上实时更改所有流程,这对于立法变更等情况(应用旧版本流程可能违反法律)来说是一个重大好处。该流程的每个旧版本都会自动存储在更改日志中,并附有作者姓名、日期和更改原因。
运营影响
数量效益
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