Medical School Improves Student Digital Experience With Visibility
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® software appliances
- nGenius® Packet Flow Operating System (PFOS)
- NETSCOUT® VaaS support
Tech Stack
- Software-defined networking (SDN)
- Cloud Services
- SaaS/UCaaS applications
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Education
- Healthcare & Hospitals
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Remote Collaboration
- Remote Control
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
This nationally ranked and internationally recognized school of medicine has been educating thousands of medical students for decades. They are a top university for academics, research, and community impact. The residents and research fellows benefit from working with local world-class teaching hospitals offering specialties in multiple areas, including cardiology, neurology, cancer, pediatrics, and orthopedics. Like many educational institutions, the school’s network and data center operations are critical to delivering successful academic services and communications between faculty, students, and university staff. Their IT’s team’s commitment to maintaining high standards in digital technologies led to implementation of a software-defined networking (SDN) infrastructure to support their learning management systems (LMS) as well as their business applications, which are hosted in their data center, in the cloud, and with partners.
The Challenge
Throughout the COVID pandemic, use of university applications and networking services shifted a number of times in several ways, ranging from users being fully on campus, to some on campus and some off-site, to most accessing resources remotely. This created a variety of challenges for meeting the high-quality standards for responsiveness, availability, and reliability in performance of their services. Users required quality digital experience with their LMS application to turn in assignments and report grades; Microsoft Office 365 for email, collaboration, and content applications; and for voice and collaboration services, like MS Teams, Zoom, Google Meet, and others. The IT team identified a gap in application-level visibility into these services that made it difficult to assure quality of experience and troubleshoot issues when they occurred. Additionally, they wanted to be able to work cooperatively, in an informed manner, with some of their third-party technology vendors delivering WAN and Internet access, cloud services, software as a service (SaaS) applications, voice, and unified communications as a service (UCaaS) applications.
The Solution
The medical school’s IT team selected NETSCOUT’s nGeniusONE Service Assurance solution for real-time analysis with smart data from InfiniStreamNG (ISNG) appliances monitoring strategic points throughout the university’s data center and network environment. The addition of NETSCOUT’s Visibility as a Service (VaaS) support organization was included to ensure quicker implementation, configuration, and operation of the new visibility solution. It was essential to show rapid time to value in monitoring and troubleshooting of the student services to achieve the highest-quality performance levels. The medical school’s IT team also selected the NETSCOUT Packet Flow Operating System (PFOS) Software for Certified PFS 5010 for deployment in the data center, tapping the WAN and firewall interfaces, key data center core interfaces, and wireless access controller (WAC) links to pass traffic packets from the network to the ISNG appliance for real-time visibility, triage, troubleshooting, and capacity planning analysis. They are also spanning their border leaf switches for application/server farm traffic to assist in troubleshooting and user experience assurance.
Operational Impact
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