Metro-West Improves Efficiency with Domo
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Domo
Tech Stack
- Business Intelligence Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- Data Science Services
About The Customer
Metro-West is a leading independent appraisal firm based in Detroit, Michigan. The company operates in over 40 metropolitan markets and has branches in 20 states across the United States. Metro-West offers a fully compliant process using FNC’s collateral management system with CVR-certified appraisers. The company prides itself on its designated field and desk review experts in every branch, making it the largest independent appraisal firm in the nation.
The Challenge
Metro-West, the largest independent appraisal firm in the nation, was facing several challenges that were affecting its efficiency and decision-making process. The company was heavily reliant on manual reporting, which was not only time-consuming but also a significant drain on resources. The lack of real-time data was another major issue, leading to slower decision-making. Furthermore, the company was having difficulty leveraging data from disparate sources, which further complicated the decision-making process.
The Solution
To address these challenges, Metro-West implemented Domo, a business intelligence software. The solution included an executive dashboard with real-time updates and mobile access, enabling agile, data-driven business decisions. The dashboard provided key performance indicators (KPIs) to improve call center efficiency. The Domo technology was lauded for its modern design and user experience, with some employees requesting a third monitor to keep Domo in front of them at all times. The solution allowed Metro-West to manage by exception, focusing on areas that needed attention instead of trying to manage everything.
Operational Impact
Quantitative Benefit
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