Metro-West 利用 Domo 提高效率
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Domo
技术栈
- Business Intelligence Software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 分析与建模 - 实时分析
适用功能
- 商业运营
用例
- 实时定位系统 (RTLS)
服务
- 数据科学服务
关于客户
Metro-West 是一家领先的独立评估公司，总部位于密歇根州底特律。该公司业务遍及 40 多个大都市市场，并在美国 20 个州设有分支机构。Metro-West 使用 FNC 的抵押品管理系统和 CVR 认证的评估师提供完全合规的流程。该公司以其在每个分支机构指定的现场和桌面审查专家而自豪，使其成为美国最大的独立评估公司。
挑战
Metro-West 是美国最大的独立评估公司，它面临着影响其效率和决策过程的多项挑战。该公司严重依赖手动报告，这不仅耗时，而且会严重浪费资源。缺乏实时数据是另一个主要问题，导致决策速度变慢。此外，该公司难以利用来自不同来源的数据，这进一步复杂化了决策过程。
解决方案
为了应对这些挑战，Metro-West 实施了商业智能软件 Domo。该解决方案包括一个具有实时更新和移动访问功能的高管仪表板，可实现敏捷、数据驱动的业务决策。仪表板提供关键绩效指标 (KPI) 以提高呼叫中心效率。Domo 技术因其现代设计和用户体验而受到称赞，一些员工要求使用第三台显示器，以便始终看到 Domo。该解决方案使 Metro-West 能够进行例外管理，专注于需要关注的领域，而不是试图管理一切。
运营影响
数量效益
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