Technology Category
- Robots - Wheeled Robots
Applicable Industries
- E-Commerce
- Retail
Applicable Functions
- Sales & Marketing
Use Cases
- Autonomous Transport Systems
- Transportation Simulation
Services
- System Integration
- Training
About The Customer
MiCamp Merchant Services is a leading provider of credit and debit card processing services in the United States. The company offers a wide range of processing options for various types of businesses, including retail stores, E-commerce, and restaurants. It also provides a wireless merchant function and accounts designed for mobile merchants and companies that process credit card information over the phone. Founded in 2006, MiCamp Merchant Services is headquartered in Phoenix, AZ, and employs 41 people.
The Challenge
MiCamp Merchant Services, a leading credit and debit card processing provider, was facing challenges in maintaining reliable communication, especially for its sales team. The company's business model heavily relies on making outbound calls, and any downtime in their phone system could significantly hamper their operations. Additionally, with the increasing mobility of their workforce, the company needed a solution that could allow their employees to receive calls even when they were away from their desks. The company also required a system that could provide on-demand and easily accessible call recording for training purposes, and a way to monitor sales reps and generate reports for management.
The Solution
MiCamp Merchant Services found its solution in RingCentral, a cloud-based phone system. RingCentral provided the company with a reliable and robust phone system that ensured minimal downtime. The system's proactive support was often aware of any issues before the company itself was, and fixes were implemented immediately. RingCentral also offered practical features that enhanced the company's operations. Its on-demand call recording feature became an essential tool for training, and the ability to access call logs helped track progress and generate reports. The RingCentral mobile app was another significant feature that addressed the company's need for mobility. The app allowed employees to receive calls even when they were away from their desks, maintaining their professional image by using their business phone numbers instead of personal ones.
Operational Impact
Quantitative Benefit
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