技术
- 机器人 - 轮式机器人
适用行业
- 电子商务
- 零售
适用功能
- 销售与市场营销
用例
- 自主运输系统
- 交通模拟
服务
- 系统集成
- 培训
关于客户
MiCamp Merchant Services 是美国领先的信用卡和借记卡处理服务提供商。该公司为各种类型的企业提供广泛的加工选项,包括零售店、电子商务和餐馆。它还提供无线商家功能和专为通过电话处理信用卡信息的移动商家和公司而设计的帐户。 MiCamp Merchant Services 成立于 2006 年,总部位于亚利桑那州菲尼克斯,拥有 41 名员工。
挑战
MiCamp Merchant Services 是一家领先的信用卡和借记卡处理提供商,在维持可靠的通信方面面临着挑战,尤其是其销售团队。该公司的业务模式严重依赖于外拨电话,电话系统的任何停机都可能严重阻碍其运营。此外,随着员工流动性的增加,该公司需要一种解决方案,让员工即使离开办公桌也能接听电话。该公司还需要一个能够按需提供且易于访问的通话录音以用于培训目的的系统,以及一种监控销售代表和生成管理报告的方法。
解决方案
MiCamp Merchant Services 在基于云的电话系统 RingCentral 中找到了解决方案。 RingCentral 为该公司提供了可靠且强大的电话系统,确保最大限度地减少停机时间。该系统的主动支持通常会先于公司本身发现任何问题,并立即实施修复。 RingCentral 还提供了增强公司运营的实用功能。其按需通话录音功能成为培训的重要工具,访问通话日志的能力有助于跟踪进度并生成报告。 RingCentral 移动应用程序是满足公司移动需求的另一个重要功能。该应用程序允许员工即使在离开办公桌时也可以接听电话,通过使用公司电话号码而不是个人电话号码来维护他们的专业形象。
运营影响
数量效益
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