Microsoft Cloud Supply Chain Partners with Blue Yonder to Maximize Service and Reliability
Customer Company Size
Large Corporate
Country
- United States
Product
- Microsoft Cloud
- Azure
- Blue Yonder’s Luminate Control Tower
Tech Stack
- Artificial Intelligence
- Machine Learning
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Telecommunications
- Software
Applicable Functions
- Discrete Manufacturing
- Logistics & Transportation
Use Cases
- Predictive Maintenance
- Digital Twin
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
Microsoft is a multinational technology company that specializes in computer software, consumer electronics, personal computers, and related services. It is best known for its software products like the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface lineup of touchscreen personal computers. Microsoft manages more than 200 data centers in 34 countries, and it’s adding 50 to 100 new data centers every year. The global supply chain also includes traditional functions such as manufacturing and transportation, provided by third parties.
The Challenge
Microsoft manages more than 200 data centers in 34 countries, and it’s adding 50 to 100 new data centers every year. The global supply chain also includes traditional functions such as manufacturing and transportation, provided by third parties. Across this geographically distributed network, Microsoft needs to ensure uninterrupted, high-quality, reliable service. The COVID-19 pandemic revealed the weaknesses in the world’s supply chains, as well as the need for a rapid, coordinated response when the unexpected happens.
The Solution
To achieve end-to-end visibility and control of its Cloud supply chain, Microsoft relies on Blue Yonder’s Luminate Control Tower (LCT). Enabled by artificial intelligence (AI) and machine learning (ML), this solution monitors conditions across Microsoft Cloud’s complex global network in real time and supports an immediate, synchronized response when disruptions occur. Luminate Control Tower provides a real-time, unified view of events and sends critical alerts when an exception occurs anywhere in the global network. Microsoft’s Cloud supply chain can confidently predict any impacts on service levels before executing a response. Microsoft’s Cloud supply chain can make fact-based, optimal decisions faster by leveraging Blue Yonder’s proprietary AI and ML to ingest huge volumes of data, recognize patterns and anticipate outcomes.
Operational Impact
Quantitative Benefit
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