Infor > Case Studies > Midwest Wheel increases operational efficiency with Infor CloudSuite Distribution

Midwest Wheel increases operational efficiency with Infor CloudSuite Distribution

Customer Company Size

Mid-size Company

Region

America

Country

United States

Product

Infor CloudSuite Distribution
Infor Total Warehouse Logistics
Infor Birst
Infor OS
Infor Mongoose

Tech Stack

Cloud Computing
Business Intelligence
Workflow Automation
Inventory Management
Data Visualization

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements
Waste Reduction

Technology Category

Analytics & Modeling - Real Time Analytics
Functional Applications - Inventory Management Systems
Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Automotive

Applicable Functions

Logistics & Transportation
Warehouse & Inventory Management

Use Cases

Inventory Management
Predictive Replenishment
Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

Midwest Wheel is a fifth-generation family-owned business that was founded in 1911. The company is headquartered in Des Moines and has six locations in Iowa and Missouri. As one of the largest truck parts distributors in the Midwest, Midwest Wheel carries a full line of replacement heavy-duty fleet products, light truck accessories, light trailer products, commercial fleet parts, and school bus replacement parts. The company is committed to building long-lasting relationships with its customers and is constantly seeking ways to innovate and improve its service levels.

The Challenge

Midwest Wheel, a large truck parts distributor in the Midwest, was facing challenges in managing its complex operations as the business continued to grow. The company was delivering to 95% of its customers every day, but it aimed to provide the same service level to the remaining 5% of customers. To scale quickly and meet customer demand, Midwest Wheel needed a fully integrated system that could manage inventory across its six warehouses, enable complex workflows and alerts, and facilitate more online business. The company was also dealing with manual processes and system modifications that reduced productivity, and a lack of data visibility and reporting that created silos within the business and increased errors.

The Solution

Midwest Wheel selected Infor CloudSuite Distribution to overcome its challenges. The solution provided core industry-specific capabilities and additional modules such as Infor Total Warehouse Logistics (TWL) to meet the company's unique needs. The implementation of the system significantly reduced errors in all facets of the business. The system supports putting inventory in the right spot the first time, making picking parts and delivering to customers more efficient. Infor OS workflow and alert capabilities provide real-time insights about situations and instructions on next steps. For example, the software has a workflow set up that helps identify all new customers and their orders, and determines if the prices match Midwest Wheel’s standards. Management is automatically notified, giving them visibility into operations with little effort required. The extensibility, configuration, and personalisation of Infor technology has eliminated Midwest Wheel’s need for modifications. Employees can easily move fields around and make impactful changes.

Operational Impact

Significantly reduced errors when putting away inventory, making picking and delivering to customers more efficient.
Workflows and alerts quickly identify issues, instruct on next steps, and remove the need for modifications.
Information is delivered automatically via a dashboard, allowing employees and managers to act quickly on issues and remove silos within the business.
Improved customer service due to refined processes and data visibility.