Customer Company Size
Large Corporate
Region
- America
Country
- Canada
- United States
Product
- nGeniusONE® service assurance platform
- nGenius® for Flows
- InfiniStream® appliances
- Flow Collectors
- nGenius 3900 and 1500 Series Packet Flow Switches
Tech Stack
- Hybrid Cloud
- Cloud Migration
- Service Assurance
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Oil & Gas
- Utilities
Applicable Functions
- Business Operation
- Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
This International Pipeline and Power Company provides transport and supply of natural gas and oil throughout North America, as well as develops renewable energy generation resources. The business is responsible for thousands of miles of pipeline and a growing electricity generation and transmission division, both requiring adherence to strict safety and compliance guidelines. With over 15,000 employees, this company provides natural gas and electricity to more than 3.5M retail customers in addition to numerous wholesale customers generating over $26 Billion in annual revenue.
The Challenge
The company’s health and safety management system is critical for not only protecting employees and the environment, but also for maintaining regulatory compliance. This system monitors air, water, and waste management, as well as loss prevention, document management and integration. Much of this relies on “always-on” digital services. This puts IT under significant pressure to be more proactive in ensuring quality and availability of critical services to avoid stiff regulatory fines/penalties which can range into the billions of dollars, and reputational damage with the public. To streamline IT services, the company decided to migrate vital systems to a hybrid cloud environment. It was critical that performance after the move be equal to or better than the existing on premise applications and that they have the ability to address issues quickly. IT needed a way to maintain visibility and assure services before, during and after migration to this new hybrid cloud environment. To achieve this, they needed end-to-end troubleshooting capabilities across the hybrid cloud in order to prove exactly where problems originated, ending time-wasting finger-pointing, and enabling collaboration with third-party vendors to resolve issues quickly.
The Solution
In order to achieve service assurance, this International Pipeline and Power Company implemented the nGeniusONE Service Assurance platform, powered by Adaptive Service Intelligence™ (ASI), along with ISNG appliances and nGenius Packet Flow Switches. The solution quickly identified, isolated and mitigated service issues proactively, rather than reactively as had been done in the past. In addition, the IT team utilized NetFlow for additional performance monitoring capabilities. The solution validated application performance during cloud testing prior to migrating the production system to the cloud allowing them to execute the migration with confidence. It provided proactive end-to-end monitoring of the hybrid cloud applications post migration, across the data center and into the cloud, to ensure ongoing service assurance. It also provided evidence used to collaborate with cloud vendors to pinpoint problems, thus the cloud vendors quickly implemented fixes where previously the vendors would assume the problem wasn’t there’s if no other customers were experiencing the same problem.
Operational Impact
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