公司规模
Large Corporate
地区
- America
国家
- Canada
- United States
产品
- nGeniusONE® service assurance platform
- nGenius® for Flows
- InfiniStream® appliances
- Flow Collectors
- nGenius 3900 and 1500 Series Packet Flow Switches
技术栈
- Hybrid Cloud
- Cloud Migration
- Service Assurance
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
适用行业
- 石油和天然气
- 公用事业
适用功能
- 商业运营
- 维护
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
这家国际管道和电力公司在北美各地提供天然气和石油的运输和供应,并开发可再生能源发电资源。该公司负责数千英里的管道和不断增长的发电和输电部门,两者都需要遵守严格的安全和合规准则。该公司拥有超过 15,000 名员工,为超过 350 万零售客户提供天然气和电力,此外还有众多批发客户,年收入超过 260 亿美元。
挑战
该公司的健康和安全管理系统不仅对于保护员工和环境至关重要,而且对于保持法规遵从性也至关重要。该系统监控空气、水和废物管理,以及损失预防、文档管理和集成。其中很大一部分依赖于“始终在线”的数字服务。这给 IT 部门带来了巨大压力,要求他们更加积极主动地确保关键服务的质量和可用性,以避免高达数十亿美元的严厉监管罚款/处罚,以及公众声誉受损。为了简化 IT 服务,该公司决定将重要系统迁移到混合云环境。迁移后的性能必须等于或优于现有的内部部署应用程序,并且必须能够快速解决问题。IT 需要一种方法来保持可见性并确保在迁移到这个新的混合云环境之前、期间和之后的服务。为了实现这一点,他们需要跨混合云的端到端故障排除功能,以便准确证明问题的来源,结束浪费时间的相互指责,并能够与第三方供应商合作以快速解决问题。
解决方案
为了实现服务保障,这家国际管道和电力公司实施了由 Adaptive Service Intelligence™ (ASI) 提供支持的 nGeniusONE 服务保障平台,以及 ISNG 设备和 nGenius 数据包流交换机。该解决方案可以快速识别、隔离和缓解服务问题,而不是像过去那样被动应对。此外,IT 团队还利用 NetFlow 实现额外的性能监控功能。在将生产系统迁移到云之前,该解决方案在云测试期间验证了应用程序性能,使他们能够满怀信心地执行迁移。它在迁移后对混合云应用程序提供主动端到端监控,涵盖整个数据中心和云,以确保持续的服务保障。它还提供了用于与云供应商合作查明问题的证据,因此云供应商可以快速实施修复,而以前,如果没有其他客户遇到同样的问题,供应商会认为问题不存在。
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