Monarch Computer Systems Takes Wing With Sage 100 ERP
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Sage 100 ERP
- Inventory Management module
- Return Merchandise Authorization module
- StarShip module
Tech Stack
- E-commerce
- Database Management
- ERP System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Inventory Management Systems
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Electronics
Applicable Functions
- Sales & Marketing
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Manufacturing System Automation
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Monarch Computer Systems, founded in 1991, is a direct supplier of computer systems and related products. The company operates from a 25,000 square-foot facility near Atlanta, where its technicians use aggregate parts to build AMD processor-based desktop PCs and high-end servers. Monarch is one of America’s top 100 system manufacturers, with a rapidly increasing e-commerce presence. The company has been honored with AMD’s Crystal Wafer Award and is also distinguished as an Intel Premier Provider, a member of the Seagate VAR Partners Program, a Microsoft® Gold Certified Partner and Certified Solutions Provider, and one of only six NVIDIA Select Builders worldwide.
The Challenge
Monarch Computer Systems, a direct supplier of computer systems and related products, experienced a significant increase in sales due to the rise of e-commerce in 1999. The company capitalized on over 80,000 discrete web transactions in a single year. However, their existing Sage 50—U.S. Edition system was not equipped to handle this surge in online sales. Monarch needed a software system that could match its business model, provide excellent management reporting, and improve process flow and integrity of the overall information flow.
The Solution
Monarch adopted Sage 100 ERP, a robust end-to-end solution that manages every aspect of Monarch’s retail and distribution business. The solution is fed by up to 14 databases and includes a rich collection of add-on modules that streamline inventory processing and improve profitability on returned products. The Inventory Management module allows Monarch to manage cash flow proactively by comparing what’s on hand with what’s available, on purchase order, sales order, or backorder. The Return Merchandise Authorization (RMA) module has transformed Monarch’s return department from a loss to a profit center by assigning a tracking number to each returned item and monitoring its progress until the customer is ultimately fulfilled. The StarShip module integrates data from Monarch’s business system with its major shipping carrier for seamless record keeping.
Operational Impact
Quantitative Benefit
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