Customer Company Size
Mid-size Company
Region
- Pacific
Country
- Australia
Product
- Domo Dashboard
Tech Stack
- ERP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Construction & Infrastructure
Applicable Functions
- Logistics & Transportation
Use Cases
- Supply Chain Visibility
- Remote Asset Management
Services
- System Integration
About The Customer
National Tiles is one of Australia’s leading stone and tile installation providers. The company is trusted by customers to help make their homes comfortable and beautiful on-time and on-budget. However, with locations, contractors, and customers spread across the continent, something as simple as scheduling a job was a complex, error-prone process. The company had a process that required a team of schedulers to use multiple manual spreadsheets to book jobs. This process was not only time-consuming but also prone to errors, which began to affect the company's bottom line.
The Challenge
National Tiles, a leading stone and tile installation provider in Australia, was struggling with a complex and error-prone process of scheduling jobs. The process required a team of schedulers to use multiple manual spreadsheets to book jobs. It would take the customer service team up to 10 minutes just to decide which contractor was capable of completing the installation, and then 20 more minutes to raise a purchase order. The process was not only time-consuming, but prone to errors. With information about contractor availability, skill sets, and locations all saved in different spreadsheets, the scheduling team constantly ran the risk of booking the wrong person for the job, frustrating the contractor and the customer in the process. It also began to affect the bottom line as mistakes would lead to overpaying for the installation, thereby eating into their margin.
The Solution
National Tiles implemented Domo, replacing its manual spreadsheets with a Domo dashboard. This dashboard allows the team to see a full list of jobs and what stage they’re at using data automatically pulled from their ERP. Using the inline editor, schedulers can filter contractors to find and book one who is available, has the skills, and is in the right location for a project. This new Domo-powered process has helped remove every single error that schedulers were making when booking contractors. Not only that, but their scheduling process is now scalable to meet the company’s growth expectations, providing visibility into both job projects and company finances.
Operational Impact
Quantitative Benefit
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