公司规模
Mid-size Company
地区
- Pacific
国家
- Australia
产品
- Domo Dashboard
技术栈
- ERP
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 建筑与基础设施
适用功能
- 物流运输
用例
- 供应链可见性(SCV)
- 远程资产管理
服务
- 系统集成
关于客户
National Tiles 是澳大利亚领先的石材和瓷砖安装供应商之一。该公司深受客户信赖,能够按时按预算帮助他们打造舒适美丽的家居。然而,由于公司地点、承包商和客户遍布整个大陆,即使是安排工作这种简单的事情也变成了一个复杂且容易出错的过程。该公司有一个流程,要求调度员团队使用多个手动电子表格来预订工作。这个过程不仅耗时,而且容易出错,这开始影响公司的利润。
挑战
National Tiles 是澳大利亚一家领先的石材和瓷砖安装供应商,其工作安排流程复杂且容易出错,这令其苦不堪言。该流程要求调度员团队使用多个手动电子表格来安排工作。客户服务团队需要花费长达 10 分钟的时间才能决定哪个承包商能够完成安装,然后再花 20 分钟的时间下达采购订单。该流程不仅耗时,而且容易出错。由于有关承包商可用性、技能组合和位置的信息都保存在不同的电子表格中,调度团队经常面临安排错误人员的风险,这让承包商和客户感到沮丧。这也开始影响利润,因为错误会导致安装费用过高,从而侵蚀他们的利润。
解决方案
National Tiles 实施了 Domo,用 Domo 仪表板取代了手动电子表格。该仪表板允许团队使用从其 ERP 自动提取的数据查看完整的工作列表及其所处的阶段。使用内联编辑器,调度员可以筛选承包商,以查找和预订有空、有技能且位于项目合适位置的承包商。这个新的由 Domo 提供支持的流程帮助消除了调度员在预订承包商时犯的每一个错误。不仅如此,他们的调度流程现在可扩展以满足公司的增长预期,提供对工作项目和公司财务状况的可见性。
运营影响
数量效益
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