Navan Enhances Customer and Workforce Identity Management with Okta's Cloud Solutions
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Customer Identity Cloud
- Workforce Identity Cloud
Tech Stack
- Identity and Access Management (IAM)
- Zero Trust Security
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
Navan is a prominent player in the travel and expense (T&E) industry, known for its technology-forward platform that empowers travelers and offers business customers improved visibility and simplified compliance. Founded in 2015, Navan quickly rose to prominence due to its focus on customer satisfaction and innovation. The company operates in over 40 markets and employs more than 2,900 people. Navan's platform collects sensitive data, including payment information and personal identifying information (PII), which necessitates a strong focus on security and identity management. As a company that values customer trust, Navan is committed to exceeding customer expectations while ensuring the security of their information.
The Challenge
Navan, a company that disrupted the travel and expense (T&E) space with its technology-forward platform, faced increasing identity-based attacks as it grew. The company collects sensitive data such as payment information and personal identifying information (PII), which made its in-house customer identity and access management (IAM) solution inadequate. As Navan expanded, the need for a robust identity management system became clear to protect against evolving threats and meet various certifications and compliance requirements. The company needed a centralized IAM solution to ensure a frictionless employee experience and maintain customer trust by keeping their information secure.
The Solution
To address its identity management challenges, Navan implemented Okta's Workforce Identity Cloud (WIC) in 2019 to streamline processes and secure its internal environment during a period of hypergrowth. This solution ensured that employees had frictionless access to the systems they needed to be productive. Three years later, Navan upgraded its customer identity management by adopting Okta's Customer Identity Cloud (CIC). The integration of Okta WIC and CIC provided increased visibility and control over identity and access management (IAM) across the company's IT systems. This approach reduced security risks for both customers and employees while simplifying access and reducing friction. By centralizing IAM with Okta, Navan was able to focus on building a world-class T&E platform, enhancing customer trust, and meeting various compliance requirements.
Operational Impact
Quantitative Benefit
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