NTT DATA Enhances Global Operations with Okta's Identity Management Solutions
Customer Company Size
Large Corporate
Country
- United States
Product
- Okta Workforce Identity Cloud
- Okta Single Sign-On
- Okta Adaptive MFA
- Okta Universal Directory
- Okta Advanced Lifecycle Management
Tech Stack
- Okta Identity Cloud
- Okta Workflows
- Office 365
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Human Resources
Services
- System Integration
- Cybersecurity Services
- Software Design & Engineering Services
About The Customer
NTT DATA is a leading global business and IT services provider, operating in over 50 countries with a workforce of 140,000 employees. As part of the NTT Corporation, which has a rich history of technological excellence spanning nearly 120 years, NTT DATA has established itself as a key player in delivering infrastructure, applications, and business process services. The company's growth has been significantly driven by its merger and acquisition strategy over the past 15 years, allowing it to introduce new and influential products to the market. NTT DATA's commitment to innovation and digital transformation is evident in its efforts to reduce complexity and unify its operations under the 'One NTT' initiative. This initiative aims to create a global support structure that enhances service delivery and efficiency for its clients. Trust and data protection are central to NTT DATA's client relationships, as the company assists clients in transitioning to the cloud and navigating the mobile ecosystem.
The Challenge
NTT DATA faced significant challenges in managing identity and authentication across its global operations. With 300,000 employees in 90 countries, the company struggled with name conflicts and complex onboarding, role changes, and offboarding processes. The existing technology solutions were inadequate, causing user experience issues and delays in communication with downstream applications. The disjointed authentication process required users to open tickets or call the service desk, leading to long wait times for issue resolution. Additionally, with 60% of staff working off-site, the need for a more effective, automated risk control system became apparent.
The Solution
NTT DATA partnered with Okta to implement a comprehensive identity and access management (IAM) solution. The company selected Okta's Workforce Identity Products, including Single Sign-On, Adaptive MFA, Universal Directory, and Advanced Lifecycle Management, to streamline user experience and enhance security. The deployment began with Single Sign-On to prioritize seamless access for stakeholders, enabling them to perform their tasks efficiently. The rollout was completed in just two months, integrating nine critical applications smoothly. Okta Verify, a component of Adaptive MFA, was introduced to provide advanced authentication, requiring some change management to inform stakeholders of the new user experience. The implementation of Okta Workflows further automated identity management processes, integrating with Office 365 to simplify identity creation and eliminate manual errors. The hub and spoke model ensured unique identities for all employees, addressing conflicts and enhancing compliance. Okta's integration capabilities with other security solutions like CrowdStrike, Proofpoint, and Tanium added value by enabling comprehensive risk assessment and mitigation.
Operational Impact
Quantitative Benefit
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