NTT DATA Enhances Global Operations with Okta's Identity Management Solutions
公司规模
Large Corporate
国家
- United States
产品
- Okta Workforce Identity Cloud
- Okta Single Sign-On
- Okta Adaptive MFA
- Okta Universal Directory
- Okta Advanced Lifecycle Management
技术栈
- Okta Identity Cloud
- Okta Workflows
- Office 365
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 网络安全和隐私 - 身份认证管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- Professional Service
适用功能
- 商业运营
- 人力资源
服务
- 系统集成
- 网络安全服务
- 软件设计与工程服务
关于客户
NTT DATA is a leading global business and IT services provider, operating in over 50 countries with a workforce of 140,000 employees. As part of the NTT Corporation, which has a rich history of technological excellence spanning nearly 120 years, NTT DATA has established itself as a key player in delivering infrastructure, applications, and business process services. The company's growth has been significantly driven by its merger and acquisition strategy over the past 15 years, allowing it to introduce new and influential products to the market. NTT DATA's commitment to innovation and digital transformation is evident in its efforts to reduce complexity and unify its operations under the 'One NTT' initiative. This initiative aims to create a global support structure that enhances service delivery and efficiency for its clients. Trust and data protection are central to NTT DATA's client relationships, as the company assists clients in transitioning to the cloud and navigating the mobile ecosystem.
挑战
NTT DATA faced significant challenges in managing identity and authentication across its global operations. With 300,000 employees in 90 countries, the company struggled with name conflicts and complex onboarding, role changes, and offboarding processes. The existing technology solutions were inadequate, causing user experience issues and delays in communication with downstream applications. The disjointed authentication process required users to open tickets or call the service desk, leading to long wait times for issue resolution. Additionally, with 60% of staff working off-site, the need for a more effective, automated risk control system became apparent.
解决方案
NTT DATA partnered with Okta to implement a comprehensive identity and access management (IAM) solution. The company selected Okta's Workforce Identity Products, including Single Sign-On, Adaptive MFA, Universal Directory, and Advanced Lifecycle Management, to streamline user experience and enhance security. The deployment began with Single Sign-On to prioritize seamless access for stakeholders, enabling them to perform their tasks efficiently. The rollout was completed in just two months, integrating nine critical applications smoothly. Okta Verify, a component of Adaptive MFA, was introduced to provide advanced authentication, requiring some change management to inform stakeholders of the new user experience. The implementation of Okta Workflows further automated identity management processes, integrating with Office 365 to simplify identity creation and eliminate manual errors. The hub and spoke model ensured unique identities for all employees, addressing conflicts and enhancing compliance. Okta's integration capabilities with other security solutions like CrowdStrike, Proofpoint, and Tanium added value by enabling comprehensive risk assessment and mitigation.
运营影响
数量效益
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