NWN Corporation Case Study
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- NCloud Hosted Collaboration
- Zenoss ZenPacks
- NCare Managed Service
Tech Stack
- Cisco Unified Communication software
- Cisco Unified Computing System (UCS) hardware
- Cisco Nexus networking equipment
- VMware vSphere virtualization software
- EMC storage
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Education
- Healthcare & Hospitals
Applicable Functions
- Discrete Manufacturing
- Logistics & Transportation
Use Cases
- Predictive Maintenance
- Fleet Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
NWN Corporation is a managed service provider that serves over 2,500 customers worldwide across banking, education, manufacturing and health care industries. The company offers managed IT, cloud, implementation and staffing services for on-premises, hosted and hybrid delivery models. NWN has rapidly grown to more than 600 staff members and 13 worldwide locations. The company prides itself on delivering tailored solutions to fit each client’s specific needs and situation. NWN has strong partnerships with key technology vendors such as Cisco, VMware and EMC, which gives them the deep technical acumen to customize their offerings for the most stringent customer needs.
The Challenge
NWN Corporation is a managed service provider that serves both the public and private sectors and that has rapidly grown to more than 600 staff members and 13 worldwide locations. The company prides itself on delivering tailored solutions to fit each client’s specific needs and situation. As part of evolving IT to serve the business, more companies are adopting or planning to adopt advanced technologies in virtualization, converged infrastructure, and cloud platforms. While efficiency of service delivery typically increases with these technologies, the additional IT environment complexity often means organizations need external expertise. This continues to drive the case for managed services, for which NWN is a leader because of the breadth and depth of their service offerings. One such new offering is NCloud Hosted Collaboration (dial tone, presence, video, contact center enterprise) from their NWN-built public cloud, and is based on Cisco Unified Communication software running on Cisco Unified Computing System (UCS) hardware and Cisco Nexus networking equipment supported by VMware vSphere virtualization software and EMC storage. To support new customer growth for this service, NWN needed to find a scalable, highly customizable monitoring solution that also provided complete coverage for the large base of existing managed service customers.
The Solution
NWN chose Zenoss for its extensibility and ability to monitor complex systems with few false-positive alerts. The Zenoss platform architecture and extensible ZenPack framework allowed NWN to develop all required customizations and integrations for their customers. NWN engineers use Zenoss ZenPacks to rapidly extend monitoring functionality. Zenoss is extremely accurate in telling NWN what is really happening with their systems. This has been a very big change for NWN; and it’s great to have monitoring that can support their endeavors, and provide such precise alerts. Zenoss helped NWN immensely by providing new visibility into health and status of key systems with monitoring events, performance data, and in-depth reports. NWN also used Zenoss to inject synthetic transactions for granular application performance and availability data.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Cloud-based healthcare solution for Royal Philips
Royal Philips wanted to launch its cloud-based healthcare solution HealthSuite Digital Platform in China to deliver services to help cope with challenges related to urbanization and population growth. Philips wanted to achieve this goal by combining mobile, cloud computing and big data technologies. To bring this platform and product to market, Philips required cloud computing and local technical service capabilities in China, in addition to a flexible IT infrastructure that could handle user requests.
