OLLY's Implementation of Intellect QMS for Improved Productivity
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Intellect QMS
Tech Stack
- Cloud-based system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
Services
- Cloud Planning, Design & Implementation Services
About The Customer
OLLY is a well-known provider of gummy vitamins, supplements, and healthy snacks. Since its debut in 2014, the company has become a respected name in the nutraceutical space. However, in 2017, the company was in need of a solution to manage its rapid growth and the challenges that came with it. The company's growth necessitated a next-generation QMS software solution that prioritized efficiency and flexibility. OLLY wanted to centralize all of its processes and communication through a streamlined back-end process that translated to efficient customer experiences.
The Challenge
OLLY, a respected name in the nutraceutical space, was facing challenges due to its rapid growth. The company was using a manual and paper-based system which was hampering its ability to make real-time decisions. The lack of a centralized system led to important documents being deprioritized or passed off based on employee bandwidth. The company was in dire need of a quality management system (QMS) that could provide speed and organization. The company wanted to centralize all of its processes and communication through a streamlined back-end process that translated to efficient customer experiences.
The Solution
Intellect provided a quality management system to OLLY that helped them centralize their processes and communication. Intellect first sat down with the key stakeholders that managed document flow — from the product development team to the quality team — to better understand the process. Intellect then helped transition OLLY from an email-based system to a cloud-based system with minimal disruption to its existing business. The transition took a lot of time and energy, but the benefits made it worthwhile. Unlike many out-of-the-box QMS options, Intellect gave OLLY flexibility. Through its software configuration, Intellect provided OLLY with the platform necessary to support supplier management, change management, and preventative actions. Intellect’s user groups feature limited which OLLY employees received documents and prevented team members from being bombarded with materials they don’t need. When necessary, extra approval layers were added to reasonably manage the flow of documents and safely transfer the most important materials.
Operational Impact
Quantitative Benefit
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