One Care: Tripspark’s Demand Response/NEMT Software: The Solution That Increased Operational Efficiency and Partner Satisfaction
Customer Company Size
Large Corporate
Region
- America
Country
- Canada
Product
- DriverMate
- NovusDR
- TripSpark Demand Response/NEMT Software
Tech Stack
- Demand Response Software
- NEMT Software
- Scheduling Software
- Routing Software
- Billing Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
- Transportation
Applicable Functions
- Field Services
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
- Remote Control
- Public Transportation Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
One Care Home & Community Support Services is a community-based, charitable, not-for-profit Canadian health organization providing supportive care to families in Huron and Perth Counties and the surrounding areas. One Care’s EasyRide™ transportation service is shared by Community Support agencies and provides transportation to older adults and frail elderly living within their service communities. One Care’s mission is to support and strengthen the health, independence, and quality of life for individuals and their families.
The Challenge
One Care was challenged with poor solutions for effective client communications and services coordination. Information sharing was inconsistent and governance structure varied from one agency to another. At the time, each agency had unique eligibility criteria, funders, funding levels, values, interests, and vehicle and equipment. Under their fragmented operations structure, other agencies and potential clients found it difficult to access One Care’s services. As a result, business was suffering. One Care urgently needed a management system and software solution to keep communication strong and access to information a priority. Another challenge that One Care faced was gaining consensus from their clients and partners. As small Community Support Service Agencies typically have staffing limitations, finding the time to gather and present proposed solutions to agencies was a major undertaking.
The Solution
Upon completing a thorough assessment of their partners’ needs, challenges, and opportunities, One Care was able to confidently recommend a plan to deploy TripSpark’s demand response/NEMT software for dispatching, routing, scheduling, billing, and more. One Care’s partner agencies quickly approved the TripSpark proposal once they realized the measurable benefits of the single-source software solution, including streamlined office work, improved communication, immediate and accurate data collection, streamlined planning and scheduling procedures, intuitive, user-friendly, and fun-to-use software, and software with an industry-leading algorithm. One Care began using TripSpark’s demand response/NEMT software in 2009, and they very quickly started experiencing measurable improvements in key service metrics.
Operational Impact
Quantitative Benefit
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