Operoo's Transformation: Scaling Up and Empowering Employees with SweetProcess
Technology Category
- Drones - Flight & Control Systems
- Sensors - Level Sensors
Applicable Industries
- Cement
- Education
Applicable Functions
- Quality Assurance
- Sales & Marketing
Use Cases
- Personnel Tracking & Monitoring
- Time Sensitive Networking
Services
- System Integration
- Training
About The Customer
Operoo is an automation service provider that helps institutions, especially schools, streamline their paperwork into electronic formats. The company handles hundreds of paperwork tasks daily, such as communicating with parents or guardians and executing internal processes with staff. By automating forms, group messaging, payments, and incident reporting, Operoo significantly improves operational efficiency. The company is headquartered in Australia and has data centers in Ireland, the United Kingdom, and the United States. At the time of the interview, Operoo had grown from 25 to 36 full-time employees.
The Challenge
Operoo, an organization that helps businesses, particularly schools, automate their paperwork, was facing challenges in managing its rapidly growing operations. As a startup, the company was constantly developing new processes for various departments and team members. The CEO, Troy Westley, found himself having to explain every process to every team member, which was time-consuming and inefficient. The manual processes they were using were prone to errors and missed steps, hindering their performance. The company had documented all its processes in Google Docs, but this was not sufficient as employees still needed guidance and had many questions. This situation was not only tedious for the CEO but also led to losses due to inefficiency.
The Solution
In search of a solution to standardize their processes, Troy discovered SweetProcess. Intrigued by the system, he signed up for a free trial and found it to be exactly what he was looking for. SweetProcess helped Operoo systematize their processes in several ways. It facilitated seamless employee onboarding and training, saving time and resources. Instead of individually training employees, Troy could now refer them to SweetProcess for the information they needed. SweetProcess also ensured quality assurance and sustainability by providing standard operating procedures accessible to all members of the organization. It allowed for easy and comprehensive documentation, outlining processes in a simple, easy-to-understand manner. Finally, SweetProcess empowered employees and made the business independent by providing a go-to resource for all work-related information.
Operational Impact
Quantitative Benefit
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