MyRouteOnline > Case Studies > Optimizing Community Policing with MyRouteOnline Route Planner

Optimizing Community Policing with MyRouteOnline Route Planner

Applicable Industries

Security & Public Safety
Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Last Mile Delivery
Vehicle Telematics

About The Customer

The customer in this case study is the Community Policing Department of Port Alberni, a municipal government position in partnership with the Royal Canadian Mounted Police of the City of Port Alberni, Vancouver Island, B.C. The department is responsible for managing volunteering in an efficient manner. Every month, volunteers deliver awareness letters to the residences of those victimized by crime. The department plans routes once a month, with approximately 20 stops. Stops are often added based on crime stats. The department was in search of an easy yet efficient delivery app or software that would optimize volunteer time and ensure quick delivery of these letters.

The Challenge

The Community Policing Department of Port Alberni, in partnership with the Royal Canadian Mounted Police, was faced with the challenge of efficiently managing volunteer resources. The department's volunteers were tasked with delivering awareness letters to crime victims' residences every month. The challenge was to optimize volunteer time and ensure quick delivery of these letters. The department needed an easy-to-use delivery app or software that would automatically optimize routes, reducing the need for manual planning and scheduling. The app also needed to be compatible with the department’s iPad devices. The department plans routes once a month, with approximately 20 stops. Stops are often added based on crime stats, requiring a solution that could automatically update stops and adapt the route to ensure the volunteer drivers are still on the shortest, quickest, and most efficient path.

The Solution

The department chose MyRouteOnline as it met all their criteria. The app was easy to upload addresses and manage an account. It was also simple and helpful for volunteers to use during delivery. The web platform was easy to use and saved the department a significant amount of time. The app was a perfect fit for the department's programming. MyRouteOnline allowed the department to export addresses to multiple drivers/volunteers and assign territories to volunteers to balance the workload. The app optimized routes for the most efficient delivery, taking into account stop addresses, real-time traffic and road closures, delivery schedules, and other variables to plan the quickest possible routes. The app was easy to integrate with the department’s iPads and devices, making its implementation and adoption effortless and easy. MyRouteOnline also offered special rates and benefits to the Community Policing Department, a not-for-profit volunteer community safety group.

Operational Impact

The implementation of MyRouteOnline has significantly improved the operational efficiency of the Community Policing Department. The app has reduced the manual time required to plan and schedule deliveries, saving both the department and its volunteers time and energy. The app's ability to automatically update stops and adapt the route has ensured that the volunteer drivers are always on the shortest, quickest, and most efficient path. The department has also been able to balance the workload among volunteers by assigning territories. The navigation feature has eliminated the need for volunteers to drive around looking for addresses, further saving time and reducing frustration. The app's easy integration with the department’s iPads and devices has made its implementation and adoption effortless and easy. The department has also benefited from the special rates and benefits offered by MyRouteOnline.

Quantitative Benefit

Saved the department approximately 3 hours of planning, scheduling, and delivering time per month.
Reduced fuel costs by optimizing routes and avoiding inefficient out-of-way routes.
Cut costs and saved money by avoiding failed deliveries.