OSI – A Modern Foundation for High Quality Pharmaceutical Manufacturing
Customer Company Size
Large Corporate
Region
- Asia
Country
- Thailand
Product
- Rootstock
- ComplianceQuest
Tech Stack
- Cloud-based platform
- Salesforce
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Pharmaceuticals
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Logistics & Transportation
Use Cases
- Inventory Management
- Regulatory Compliance Monitoring
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Osoth Inter Laboratories Co. Ltd (OSI), headquartered in Thailand, produces OEM and branded pharmaceutical products and dietary supplements. The company is one of 200 within the SAHA Group. OSI places a premium on regulatory compliance, continuous improvement, and customer satisfaction. They have achieved minimal (< 1.8%) total production waste, over 85% customer satisfaction, and nearly 100% on-time deliveries. However, as the company grew, improving on, and even maintaining, those stellar metrics was becoming difficult due to their reliance on an older, locally developed ERP system with limited capabilities.
The Challenge
As OSI grew, maintaining their high-quality metrics became increasingly difficult due to their reliance on an older, locally developed ERP system with limited capabilities. Many of their production, operations, and quality processes were managed manually, relying on spreadsheets and even pen and paper to record and track data. This resulted in errors, slow processes, and a lack of visibility into costs, inventory, time, compliance, and more. OSI needed a solution that could modernize their operations and eliminate these barriers to growth.
The Solution
OSI assembled a team to eliminate these barriers to growth. They found Rootstock at Dreamforce, a cloud-based platform that could leverage OSI’s prior Salesforce experience and could easily expand beyond just operations. To help with deployment, OSI engaged coServe, a global technology solutions provider with cloud migration expertise and a strong presence in Southeast Asia. The only missing component to the solution was support for quality efforts, but with Rootstock and coServe, the company’s complete, cloud-based solution was coming together. The challenges of digitally transforming existing processes at OSI were accelerated by the knowledge and experience coServe brought to the project. Their ability to help OSI fit a new solution into their existing processes was instrumental to the project’s success.
Operational Impact
Quantitative Benefit
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