Parc de Salut MAR Improves Patient Outcomes and Reduces Costs With WebFOCUS
Customer Company Size
Large Corporate
Region
- Europe
Country
- Spain
Product
- WebFOCUS
- App Studio
- InfoAssist
- ReportCaster
- Portal
Tech Stack
- Data Analytics
- Business Intelligence
- Data Visualization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Business Operation
Use Cases
- Predictive Quality Analytics
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
About The Customer
Parc de Salut MAR (PSMAR) is a leading clinical and research organization in Spain. This multifaceted healthcare organization combines healthcare services with teaching and research. The PSMAR network, which includes Hospital del Mar, one of Spain’s leading healthcare centers, hosts more than 6,000 professionals involved in cutting-edge medical research, while also supplying essential healthcare services to more than 340,000 people. The region’s economic challenges have led to hospital cutbacks of up to 18 percent, requiring PSMAR’s staff to work smarter while maintaining quality and minimizing costs – all without compromising patient outcomes. To that end, PSMAR has turned to its data, in an effort to infuse analytics and insight throughout many divisions of this large and diverse healthcare organization.
The Challenge
Parc de Salut MAR (PSMAR), one of Spain’s leading clinical and research organizations, was facing challenges in managing, sharing, and analyzing an enormous amount of clinical data due to its continually expanding staff and rising patient volumes. The organization was heavily dependent on a legacy system that had been in active use since 1984. As clinical and administrative data continued to grow, the hospital’s home-grown reporting platform became too rigid and slow to keep up. The need for better data management, security, reporting, and analytics could no longer be ignored. It was time to pursue a qualitative leap in capabilities. PSMAR set out to acquire a general-purpose analytics platform. The project stakeholders, drawn from business and IT, envisioned a series of analytics dashboards that could produce a steady flow of key performance indicators (KPIs).
The Solution
PSMAR chose Information Builders’ WebFOCUS data and analytics platform to anchor an evolving strategy. The first step involved transferring tables and expressions from the previous system. WebFOCUS inherited these existing data constructs as part of a new metadata layer that enforces consistent business views of the data. PSMAR’s data management professionals worked with the business community to define these fact tables and expressions, and then leveraged WebFOCUS to develop dashboards for seven clinical departments: DPO, Care, Surgery, Emergency Room, Pharmacy, the Surgery Waiting List, and the Outpatient Care Waiting List. Information Builders worked side by side with PSMAR’s implementation team to generate content, field inquiries, and support the effort. For example, the Cost-Per-Patient dashboard, the first of its kind in Spain, integrates both care and financial data with robust analytics. In the next phase, the team will expand the user base and generate dashboards for human resources and consumption. This phase will also include the development of data domains for business users in conjunction with WebFOCUS InfoAssist to enable people to analyze information and create reports autonomously.
Operational Impact
Quantitative Benefit
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