Peoplebank Streamlines International Offices and Increases Efficiency by 300% with Bullhorn
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Procurement
Use Cases
- Root Cause Analysis & Diagnosis
- Time Sensitive Networking
Services
- System Integration
About The Customer
Peoplebank is Australia’s largest information technology recruitment company, specialising in the permanent and contract placement of IT&T professionals across all industries since 1990. With a national network of offices in Adelaide, Brisbane, Canberra, Melbourne, Perth, and Sydney, as well as international offices in Hong Kong, Singapore, and Malaysia, Peoplebank places over 6,000 candidates every year. The company's mission is to continue to gain efficiencies and grow operations across the APAC region, with the creation of measurable and replicable processes being a key priority.
The Challenge
Peoplebank, Australia’s largest information technology recruitment company, was facing significant challenges with its legacy system. The system was slow, inefficient, and lacked scalability, causing recruiters to experience lag times of 3-4 seconds per request, which significantly slowed down workflow. The system was not integrated, forcing recruiters to use multiple platforms, which proved to be highly inefficient. Recruiters also wasted valuable time on manual tasks like entering placement data. The company needed a system that could be automated and customised to its needs, and that could support its growth in the APAC region.
The Solution
Peoplebank chose Bullhorn as its comprehensive CRM, ATS, and collaboration solution. Bullhorn provided a single holistic system that incorporated all of Peoplebank’s internal functions to streamline workflow and save time. Manual tasks became automated, decreasing error rates and improving data integrity. Bullhorn also gave Peoplebank new reporting capabilities, giving the company granular insight into its internal operations and connecting international offices after expansions. The system was extremely responsive, resulting in incremental time savings and an efficiency improvement of 300%. Forced fields and intelligent customisation improved data integrity, removing duplicate entries and resulting in 7 times less errors.
Operational Impact
Quantitative Benefit
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