Peterbilt of Wyoming Streamlines Operations with DocuWare
Customer Company Size
SME
Region
- America
Country
- United States
Product
- DocuWare
- DSI Software
Tech Stack
- Cloud
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Automotive
Applicable Functions
- Sales & Marketing
Services
- System Integration
About The Customer
Peterbilt of Wyoming is a third-generation, family-owned and operated business that operates as a heavy-duty truck and trailer dealership. The company has been in business for 70 years and has five locations across the state of Wyoming. Peterbilt of Wyoming custom builds and services trucks for various industries, including oil fields, coal mines, snow plowing, and freight delivery across the country. The company has a customer base of 5,000 and processes thousands of truck-related orders, including new sales, repairs, service orders, and warranties.
The Challenge
Peterbilt of Wyoming, a heavy-duty truck and trailer dealership, was struggling with the manual processing of thousands of documents related to truck sales, repairs, service orders, and warranties. The company, which services 5,000 customers from five locations, was constantly mailing and FedExing documents between different locations, leading to high postage costs. The manual process also resulted in delays in retrieving truck specifications for repeat orders, as sales clerks had to wait for two to three days for the original paper document to be found and then FedExed. The company was also facing challenges in efficiently disseminating information, such as customer invoices and recall notices.
The Solution
Peterbilt of Wyoming implemented DocuWare, a digital storage solution, to streamline its business transactions and improve communications. With DocuWare, the company was able to instantly retrieve truck specifications for repeat orders, speeding up the order creation process. The solution also streamlined invoice processing, communications, and payments. When an invoice was closed, it was automatically archived in DocuWare, making it easy to find. The digital storage solution also improved the company's ability to disseminate information efficiently. For instance, if a part was recalled, the company could quickly locate every invoice for the part and inform the customers. DocuWare's E-Signature capability also allowed documents to be signed and sent to the needed locations quickly.
Operational Impact
Quantitative Benefit
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