公司规模
SME
地区
- America
国家
- United States
产品
- DocuWare
- DSI Software
技术栈
- Cloud
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 汽车
适用功能
- 销售与市场营销
服务
- 系统集成
关于客户
Peterbilt of Wyoming 是一家家族经营的第三代企业,主要经营重型卡车和拖车。该公司已营业 70 年,在怀俄明州设有五个办事处。Peterbilt of Wyoming 为全国各地的油田、煤矿、扫雪和货运等各个行业定制卡车并提供卡车服务。该公司拥有 5,000 个客户群,处理数千个与卡车相关的订单,包括新销售、维修、服务订单和保修。
挑战
怀俄明州的 Peterbilt 是一家重型卡车和拖车经销商,该公司在手动处理与卡车销售、维修、服务订单和保修相关的数千份文档方面遇到了困难。该公司为来自五个地点的 5,000 名客户提供服务,经常在不同地点之间邮寄和通过联邦快递发送文档,导致邮资高昂。手动流程还导致检索重复订单的卡车规格时出现延迟,因为销售人员必须等待两到三天才能找到原始纸质文档,然后再通过联邦快递发送。该公司在高效传播信息(如客户发票和召回通知)方面也面临挑战。
解决方案
怀俄明州的 Peterbilt 实施了数字存储解决方案 DocuWare,以简化业务交易并改善沟通。借助 DocuWare,该公司能够即时检索重复订单的卡车规格,从而加快订单创建流程。该解决方案还简化了发票处理、通信和付款。发票结清后,会自动存档在 DocuWare 中,方便查找。数字存储解决方案还提高了公司有效传播信息的能力。例如,如果召回某个零件,公司可以快速找到该零件的每张发票并通知客户。DocuWare 的电子签名功能还允许快速签署文件并将其发送到所需位置。
运营影响
数量效益
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