Phone.com Relies on Bandwidth Communications APIs to Help Deliver the Ultimate Business Phone Experience
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Phone.com Cloud-based Phone System
- Bandwidth Communications APIs
Tech Stack
- Cloud Computing
- VoIP
- APIs
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
Phone.com is a cloud-based phone system provider, delivering services primarily to small to medium-sized businesses (SMBs) that seek a replacement for traditional, premise-based PBX phone systems. The portability and adaptability of the cloud allow Phone.com customers—from pizza shops to tire stores to corporate offices—to serve multiple locations under one phone system without expensive hardware costs or infrastructure requirements. The company has been serving the SMB market since 2008, with steady growth fueled by a solid business model.
The Challenge
Phone.com, a cloud-based phone system provider, was facing challenges with its primary communications platform as a service (CPaaS) partner. The partner was lacking in providing quick and easy access to phone numbers in area codes nationwide, a simple process for provisioning numbers and features through easy-to-use tools, and pricing that delivers economies of scale rather than acting as a penalty for growth. The biggest complaints were in the areas of cost and customer service.
The Solution
Phone.com chose to partner with Bandwidth as its primary network and CPaaS provider, using the company’s flexible Communications APIs to access and provision phone numbers directly through the Phone.com user interface. Bandwidth is a communications API provider powering companies that want to deliver innovative, real-time communications solutions. The communications APIs provide easy access to phone number provisioning, voice calling, messaging, and emergency services, all built on Bandwidth’s carrier-grade network.
Operational Impact
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