Platinum IDS Case Study
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Domo
Tech Stack
- Data Analytics
- Executive Dashboard
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- Data Science Services
About The Customer
Platinum IDS is a pioneer in the field of outsourced litigation support services. Based in Dallas, Texas, the company offers a wide range of skills and abilities in all areas of IT and litigation support management. Platinum IDS provides on-demand services to legal teams and corporations, enabling firms of all sizes to scale instantly and compete effectively. The company's innovative approach has positioned it as a market leader in the legal services industry.
The Challenge
Platinum IDS, a pioneer in outsourced litigation support services, was facing several challenges. The company was struggling to manage a variety of data sources, which was affecting its ability to track metrics in real time. This was a significant issue as real-time data is crucial for making informed decisions and driving business growth. Additionally, Platinum IDS was having difficulty disseminating information across the organization. This lack of effective communication was hindering the company's ability to operate efficiently and effectively.
The Solution
To address its challenges, Platinum IDS implemented Domo, a data analytics platform. Domo provided an executive dashboard for key decision-makers, enabling them to access information quickly and make informed decisions based on reliable data. The solution was designed to manage a variety of data sources, track metrics in real time, and facilitate the dissemination of information across the organization. With Domo, Platinum IDS was able to dream up a Key Performance Indicator (KPI), build it, and have the metric they were looking for within minutes. This significantly improved the company's decision-making process and overall operational efficiency.
Operational Impact
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