Porter County Sheriff’s Department Digitizes Document Management with DocuWare
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- DocuWare
Tech Stack
- Document Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- National Security & Defense
- Security & Public Safety
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
- Remote Asset Management
Services
- System Integration
About The Customer
The Porter County Sheriff’s Department is a law enforcement agency in the United States. It employs more than 150 officers and civilians who work in the criminal justice system. The department also houses the 911 dispatch center and manages and stores warrants for the entire county. The department was facing challenges due to budget cutbacks and the need to manage a large volume of documents including warrants, case reports, tickets, and jail documentation.
The Challenge
The Porter County Sheriff’s Department was facing challenges due to budget cutbacks and the need to manage a large volume of documents including warrants, case reports, tickets, and jail documentation. The process of storing and retrieving these documents was inefficient and time-consuming. For instance, warrants were stored in file cabinets and had to be verified by dispatchers who were also handling emergency calls. Case reports were typed, printed, and re-keyed into a law enforcement management program, taking up to six hours a day. The department was also dealing with a large volume of jail records and a county requirement to store a copy of every ticket issued for 10 years.
The Solution
The department implemented DocuWare, a document management system, to digitize and manage their documents. Warrants, case reports, and tickets were scanned into DocuWare, making them quickly and easily accessible. The jail also began scanning all internal booking forms, shredding the paper documents after scanning. This digital solution allowed for immediate verification of active warrants and made all case reports from the previous day available by 8:00 a.m. the next day. The process of retrieving tickets also became quick and painless.
Operational Impact
Quantitative Benefit
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